Member Services Representative Third Shift

Planet Fitness; Campania; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading fitness franchise is seeking an Overnight Member Services Representative in Campania, Italy. This role involves delivering exceptional customer service and managing front desk operations during the night shift. Ideal candidates possess a strong customer service background, computer proficiency, and a passion for fitness. Applicants must be ready to work overnight hours and exhibit punctuality and reliability. This position provides opportunities to enhance the member experience while maintaining a clean and welcoming environment.

Competenze

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive way.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in interactions.

Mansioni

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including phone inquiries and member check-ins.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally.
• Assist in maintaining cleanliness of the club.
• Close shift and create a bank deposit.

Conoscenze

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening and problem-solving skills

Diplomacy in interactions

Descrizione del lavoro

Member Services Representative Third Shift

Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.