Member Services Coordinator

JR Italy; Firenze; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A hospitality organization in Tuscany seeks a Member Services Coordinator. The role includes greeting members, coordinating services, and maintaining member profiles. Candidates should have prior hospitality experience and an outgoing personality. This position offers a full-time contract with meals, uniform provisions, and discounts on services at the estate.

Servizi

Meals provided during working hours

Uniforms and laundry service

Ongoing training for development

Discounts on dining and activities

Competenze

• Prior hospitality experience or customer service is required.
• Outgoing personality with strong communication skills.
• Must be responsible and dependable in interactions.

Mansioni

• Greet members and guests on arrival and departure.
• Coordinate transportation needs and create itineraries.
• Maintain member profiles and preferences.

Conoscenze

Customer service

Communication

Organizational skills

Formazione

High school diploma

College degree in hospitality or related field

Strumenti

Word

Excel

PowerPoint

Email

Descrizione del lavoro

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Tenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Member Services Coordinator who will assist with greetings, reservations, and overall member experience and satisfaction.

Main duties and responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming Club phones and transfer where needed.
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Create invitations or fliers to distribute to membership regarding Club events.
• Assist with planning and promoting Club events.
• Work closely with Sales to create exceptional experiences for prospects/visitors .
• Work with General Manager and Public Relations team to promote positive experiences, including photography.
• Assist in the golf retail shop as needed.
• Other duties as assigned.

Requirements

• High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
• Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.
• Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)
• Meals provided both during working hours and on days off
• Uniforms and laundry service provided
• Ongoing training to enhance personal and professional development
• Discounts on dining, wellness, and sports activities available at the resort and estate

This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.

This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.