Mediterranean and Africa Marine Business Support Advisor

RINA; Cagliari; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading consulting firm in Cagliari, Italy is looking for a Business Support Advisor. This role involves managing customer data, processing orders, invoicing, and ensuring smooth customer interactions. The ideal candidate should have strong organizational and communication skills, along with fluency in English. This position offers a collaborative work environment and the opportunity to contribute significantly to the team's success.

Competenze

• Fluency in English is a must.
• Proficiency in administrative and data analysis, with strong problem-solving skills.
• Strong organizational skills and attention to detail.

Mansioni

• Manage customer records and ensure data accuracy.
• Collaborate with teams to manage offers and process customer orders.
• Generate and issue invoices to customers.

Conoscenze

Fluency in English

Administrative and data analysis skills

Organizational skills

Interpersonal skills

Problem-solving skills

Formazione

High School Diploma / GED in Business Administration

Bachelor’s Degree in Economics

Strumenti

Customer Relationship Management (CRM) systems

Data input software

Descrizione del lavoro

RINA is currently recruiting for a Mediterranean and Africa Marine Business Support Advisor to join its office in Cagliari, Italy within the Mediterranean and Africa Marine Division.

Mission

The Business Support Advisor focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices and plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

1. Customer Data Management (if needed)

• Create and maintain accurate customer records in the database.
• Ensure that customer information is up-to-date and complete.
• Handle customer inquiries related to account information and updates.

2. Offer Management

• Collaborate with business development teams to insert offer in the internal system
• Provide customer with complete and accurate offer documents

3. Contract and Customer Order Processing

• Manage and update contract, ensuring accuracy and completeness.
• Receive and process customer orders, ensuring accuracy and completeness.
• Coordinate with relevant departments to fulfill orders in a timely manner.
• Update customers on order status and expected delivery dates.

4. Invoicing (if needed)

• Generate and issue invoices to customers based on sales orders or service agreements.
• Verify the accuracy of invoice details, including pricing and quantities.
• Handle invoice-related inquiries and discrepancies.

5. Payment Processing (if needed)

• Monitor and track customer payments.
• Coordinate with the finance department to ensure timely and accurate payment processing.
• Address payment-related inquiries and issues.

6. Timesheet Management (if needed)

• Remind technical staff to submit accurate and timely timesheets for each project.
• Ensure timesheets are completed in accordance with company policies and client requirements.

7. Customer Communication

• Communicate with customers to provide information about products, services, and order status.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Send out communication regarding invoices, payment reminders, and other relevant updates.

8. Problem Resolution

• Identify and address customer concerns, working collaboratively with other departments as needed.
• Investigate and resolve billing discrepancies or disputes.
• Ensure a high level of customer satisfaction through effective problem resolution.

9. Compliance and Documentation

• Ensure compliance with company policies and procedures in customer interactions.
• Maintain accurate and organized records of customer communications, transactions, and invoices.

Education

High School Diploma / GED in Business Administration Finance ManagementBachelor’s Degree in Economics

Qualifications

• Fluency in English is a must
• Proficiency in administrative and data analysis, with strong problem-solving skills
• Strong organizational skills and attention to detail
• Ability to work collaboratively in a team and to adapt to new environments
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders
• While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage
• Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers
• Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools

Competencies

• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.We are also compliant to the Italian Law n. 68 / 99.