Medicilio | Product Manager - Centro Servizi | ref. 86ca87pjt

Medicilio; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Medicilio, a Milan-based company, is building a care coordination and operational workflow platform for Italy's NHS reform and beyond. As a Product Manager in Centro Servizi, you will own initiatives end-to-end from discovery to release, collaborating with engineering, design, and clinical stakeholders.

You will shape domain roadmap, translate clinical requirements into actionable specs, work with AI-assisted workflows, and ensure quality while navigating regulated contexts.

Competenze

• 2+ years of product management experience with demonstrated feature or initiative ownership.
• AI tool fluency — daily use in a real product context, not theory.
• Strong written communication — specs, decisions, and rationale that hold up under review.
• Cross-functional collaboration across product, engineering, design, and clinical.
• Feature testing ownership — you verify what ships.
• Bias to ownership — you close loops without being chased.

Mansioni

• Take features and initiatives from problem statement to shipped — discovery, specification, delivery, and verification.
• Be the single point of accountability for the initiatives you own: what ships, when, and why it matters.
• Translate clinical and operational requirements into clear, buildable product decisions.
• Partner with engineering and design daily on trade-offs, scope, and sequencing.
• Escalate cross-domain conflicts and roadmap-level trade-offs to the Product Lead — with a recommendation, not just a question.
• Run discovery and specification with AI in the loop.
• Use agentic workflows to run user research synthesis, competitive benchmarking, and requirements structuring.
• Produce specs that are clear enough for both human engineers and AI-assisted build pipelines to act on without ambiguity.
• Generate and review AI-generated outputs (specs, designs, prototypes) critically — you define intent, AI generates the first cut, you validate and own it.
• Design for probabilistic systems: know how to define success criteria when the output isn't binary.
• Be the quality gate for what you ship.
• Own feature testing for your initiatives.
• Coordinate with the QA Coordinator on regression risk and release readiness.
• Maintain documentation as a living system — use AI to generate, your judgment to validate.
• Navigate a regulated, clinically sensitive context.
• Learn the MDR boundary — know which features touch regulated territory and which don't, and flag early rather than late.
• Work with compliance and cybersecurity functions before design freeze on any sensitive feature.
• Engage with clinical users directly — not just through data.
• Write product requirements that would survive a regulatory audit, not just a sprint review.

Conoscenze

Product management

AI tool fluency

Written communication

Cross-functional collaboration

Ownership mindset

Regulatory awareness

Descrizione del lavoro

At Medicilio, we're building the bridge from remote patient monitoring to remote patient intelligence — software that doesn't just track healthcare operations, but actively improves clinical decisions and patient outcomes at scale.

We are a Milan-based company with teams across Italy, building products for Italy's NHS reform (DM77) today and expanding across Europe tomorrow.

You'll work closely with engineering, design, clinical stakeholders, and operations to solve complex real-world problems in a high-trust environment where ownership matters more than process.

• shipping meaningful products that work in clinical environments,
• building systems that remain trustworthy over time,
• learning fast and adapting continuously,
• and enjoying the process of building together.

Milan-based. Travel required for client and hospital visits across Italy.

About the role

About Medicilio

At Medicilio, we're building the bridge from remote patient monitoring to remote patient intelligence — software that doesn't just track healthcare operations, but actively improves clinical decisions and patient outcomes at scale.

We are a Milan-based company with teams across Italy, building products for Italy's NHS reform (DM77) today and expanding across Europe tomorrow.

You'll work closely with engineering, design, clinical stakeholders, and operations to solve complex real-world problems in a high-trust environment where ownership matters more than process.

We care about:

• shipping meaningful products that work in clinical environments,
• building systems that remain trustworthy over time,
• learning fast and adapting continuously,
• and enjoying the process of building together.

Milan-based. Travel required for client and hospital visits across Italy.

About the role

This is a Product Manager role in our Centro Servizi domain — our care coordination and operational workflow platform. You'll work alongside the Product Lead — Centro Servizi and the CPO, owning specific initiatives and feature areas within the domain.

Centro Servizi is Medicilio's operational layer: the platform CS operators use to manage caseloads, resolve alerts, onboard patients, and coordinate care. It is being built for multi-CS architecture at regional scale — integrating with external telephony and workforce management systems, and eventually serving as the operational brain for distributed care networks.

You will own initiatives end-to-end within the CS domain — from discovery through specification, build, QA, and release. The domain roadmap is set with the Product Lead and CPO; how each initiative gets shaped, specified, and shipped is yours.

This is an IC role with real ownership, not a ticket-writing role. As the domain and the team grow, so does your scope.

What you’ll do

• Take features and initiatives from problem statement to shipped — discovery, specification, delivery, and verification
• Be the single point of accountability for the initiatives you own: what ships, when, and why it matters
• Translate clinical and operational requirements into clear, buildable product decisions
• Partner with engineering and design daily on trade-offs, scope, and sequencing
• Escalate cross-domain conflicts and roadmap-level trade-offs to the Product Lead — with a recommendation, not just a question

Run discovery and specification with AI in the loop

• Use agentic workflows to run user research synthesis, competitive benchmarking, and requirements structuring — faster and more rigorously than manually
• Produce specs that are clear enough for both human engineers and AI-assisted build pipelines to act on without ambiguity
• Generate and review AI-generated outputs (specs, designs, prototypes) critically — you define intent, AI generates the first cut, you validate and own it
• Design for probabilistic systems: know how to define success criteria when the output isn't binary

Be the quality gate for what you ship

• Own feature testing for your initiatives — you verify what ships meets the original intent
• Coordinate with the QA Coordinator on regression risk and release readiness
• Maintain documentation as a living system — use AI to generate, your judgment to validate

Navigate a regulated, clinically sensitive context

• Learn the MDR boundary — know which features touch regulated territory and which don't, and flag early rather than late
• Work with compliance and cybersecurity functions before design freeze on any sensitive feature
• Engage with clinical users directly — not just through data
• Write product requirements that would survive a regulatory audit, not just a sprint review

How we work

We operate in small, high-trust teams with strong ownership and minimal process overhead.

A typical week for a CS Product Manager includes:

• shaping and scoping your initiatives with Engineering and Design
• direct engagement with CS operators, clinical coordinators, and hospital clients
• generating and reviewing product specs, prototypes, and decision documents
• running or reviewing QA on features you own
• syncing with the Product Lead on priorities and domain coherence

We optimize for:

• clarity over process theater
• ownership over handoffs
• fast iteration with high clinical standards
• continuous improvement of how we build

What we’re looking for

Must-haves

• 2+ years of product management experience with demonstrated feature or initiative ownership
• AI tool fluency — daily use in a real product context, not theory
• Strong written communication — specs, decisions, and rationale that hold up under review
• Cross-functional collaboration across product, engineering, design, and clinical
• Feature testing ownership — you verify what ships
• Bias to ownership — you close loops without being chased

Nice-to-haves

• Digital health or regulated software background
• Experience with care coordination, clinical operations, or CS/CRM platform design
• MDR / SaMD familiarity
• SQL or basic data fluency
• Experience with agentic workflow design or AI-assisted product development
• Italian language skills

Skills that matter most in the AI era

As AI handles more of the documentation, synthesis and generation work, the most valuable product skills become:

• judgment over output
• system-level thinking over feature-level thinking
• clinical and regulatory domain depth
• quality ownership across the full lifecycle
• clear communication under ambiguity
• the ability to define what "good" looks like — and hold it

Compensation

€35,000–€55,000 depending on experience.

Top of band for PMs with regulated/clinical context, demonstrated initiative ownership, and AI-assisted workflow fluency.

Location

Milan-based. Travel required for client, hospital, and team visits across Italy.

Our values

Trust — We communicate directly, keep our word, and operate with high autonomy. Trust increases speed by reducing unnecessary process.

Care — We care about the people we work with and the problems we solve. We give honest feedback, support each other, and create space to learn from mistakes.

Curiosity — We stay open, ask questions, and continuously learn from systems, users, and each other.

Expansion — We take on ambitious problems and grow through them. We value progress over perfection.

Joy — We build serious systems without losing enjoyment in the process. Strong morale improves both outcomes and quality of work.