Media Automation Specialist

Muck-Rack; Lombardia; Remoto; EUR 17.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Home office stipend

Remote work setup

Equity opportunities

401(k) with employer contributions

Comprehensive health benefits

Descrizione del lavoro

Muck Rack is a remote-first company offering a fully distributed team across locations. We seek a detail-oriented Media Automation Specialist to transform manual media workflows into scalable, automated processes, configure internal tools like n8n, and ensure high-quality outputs for domestic and international clients.

You'll collaborate with Global Services, Product, and Engineering to implement client requirements and proactively enhance operations.

Competenze

• Experience or strong interest in workflow automation, systems configuration, process improvement, or operational tooling.
• Familiarity with n8n, Make, Zapier, Power Automate, Google Apps Script, or similar workflow-automation tools.
• Comfort working with APIs, webhooks, spreadsheets, structured data, or system integrations.
• Strong analytical and troubleshooting skills, with close attention to detail and data quality.
• Ability to turn a non-technical operational need into a clear, repeatable workflow.
• Experience documenting processes, writing SOPs, or maintaining operational configurations.
• Clear written and verbal communication skills with technical and non-technical stakeholders.
• A proactive, collaborative approach and comfort working in a fast-paced, evolving environment.
• Experience in media monitoring, media intelligence, content operations, customer onboarding, or vendor management is a plus

Mansioni

• Migrate manual media-services workflows into scalable, automated processes.
• Translate client briefs and operational needs into workflow configurations.
• Configure, maintain, and improve automations for content acquisition, validation, tagging, summarization, delivery.
• Monitor workflow health, troubleshoot data-quality or system-performance issues.
• Build and maintain documentation, SOPs, and client-configuration records.
• Collaborate with Global Services, Product, Engineering and other teams to align with client requirements.
• Identify opportunities to reduce manual effort and improve reliability and speed.
• Test workflow changes and support quality-control processes.
• Support vendor-related processes including service evaluation and invoice reconciliation.
• Proactively use AI tools to improve productivity and delivery

Conoscenze

Workflow automation

Systems configuration

Process improvement

Operational tooling

APIs & Webhooks

Structured data handling

Communication skills

Team collaboration

Strumenti

n8n

Make

Zapier

Power Automate

Google Apps Script

Descrizione del lavoro

Muck Rack is trusted by thousands of organizations around the world to understand how their brands show up across news, social media and AI-generated answers.

Our AI-powered platform connects the entire PR workflow in one place, helping communications teams manage media relationships, understand the conversations shaping their brands, take action and measure their impact. Combined with analyst-led Media Intelligence and advisory services, Muck Rack turns signals into insights and insights into action.

Founder-controlled and growing profitably and sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.

We’re looking for a detail-oriented, technically curious Media Automation Specialist to help configure, automate, and improve the workflows that power Muck Rack’s global media intelligence services.

In this role, you’ll help transition manual operational processes into scalable, reliable automated workflows. You’ll work across content acquisition, processing, validation, and delivery systems to ensure high-quality outputs for domestic and international clients. You’ll combine a strong operational mindset with hands-on curiosity around workflow automation, systems configuration, data quality, and AI-enabled tools.

What You’ll Do

• Help migrate manual media-services workflows into scalable, automated processes using internal tools and platforms such as n8n
• Translate client briefs, editorial requirements, and operational needs into clear workflow configurations
• Configure, maintain, and improve automations that support content acquisition, validation, tagging, summarization, and delivery
• Monitor workflow health, investigate errors, and troubleshoot data-quality or system-performance issues
• Build and maintain documentation, standard operating procedures, and client-configuration records
• Partner with Global Services, Product, Engineering, and other internal teams to ensure client requirements are accurately implemented and maintained
• Identify opportunities to reduce manual effort, improve reliability, and increase the speed and accuracy of service delivery
• Test workflow changes, validate outputs against client requirements, and support quality-control processes
• Support vendor-related processes, including service evaluation, communication, and invoice reconciliation
• Proactively use AI tools to improve productivity, accelerate delivery, and support process improvement

How Success Will Be Measured

• Manual workflows are transitioned into reliable, scalable automated processes
• Client deliverables are accurate, timely, and consistently aligned with briefs
• Workflow issues and data-quality concerns are identified and resolved quickly
• Automation reduces manual effort and improves operational efficiency
• Workflow, client-configuration, and SOP documentation remains clear and up to date
• Internal teams and vendor partners have the information they need to support smooth delivery

What Will Help You Succeed

• Experience or strong interest in workflow automation, systems configuration, process improvement, or operational tooling
• Familiarity with n8n, Make, Zapier, Power Automate, Google Apps Script, or similar workflow-automation tools
• Comfort working with APIs, webhooks, spreadsheets, structured data, or system integrations
• Strong analytical and troubleshooting skills, with close attention to detail and data quality
• Ability to turn a non-technical operational need into a clear, repeatable workflow
• Experience documenting processes, writing SOPs, or maintaining operational configurations
• Clear written and verbal communication skills with technical and non-technical stakeholders
• A proactive, collaborative approach and comfort working in a fast-paced, evolving environment
• Experience in media monitoring, media intelligence, content operations, customer onboarding, or vendor management is a plus

Interview Overview:

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 minute interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

The gross monthly salary for this role in Bulgaria is approximately 1,500 - 1,800 EUR.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Muck Rack’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.