McQUEEN Client Advisor

Alexander McQueen Italia; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury fashion retailer in Milan is seeking a passionate Client Advisor to enhance brand loyalty and deliver exceptional shopping experiences. The ideal candidate should have proven retail experience, fluent in Italian and English, and a strong sales performance track record. This full-time role involves building strong client relationships and contributing to a collaborative team environment.

Competenze

• Experience in fashion retail is essential.
• Bilingual proficiency in Italian and English is required.
• Must have strong selling and communication skills.

Mansioni

• Provide exceptional client experience and foster client relationships.
• Contribute to product visual display according to standards.
• Drive individual financial targets and overall store success.

Conoscenze

Proven experience in a similar role

Fluent in Italian and English

Ability to drive and exceed KPIs

Excellent commercial awareness

Team-player mentality

Strong communication skills

Strong selling skills

Customer centric approach

Ability to work in a fast moving environment

Luxury product knowledge

Descrizione del lavoro

Description

The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the client advisor will take full ownership of the exclusive relationships of the McQueen clientele.

How will you contribute?

• You will be able to demonstrate the desired McQueen behaviours.
• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage.
• Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products.
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
• Contribute to the visual display of the products in accordance with McQueen visual standards.
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures.
• Follow Company grooming, accordingly with McQueen standards and policies.
• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.
• Proactively seize all cross‑selling opportunities, utilizing all product categories available in the store.
• Maintain and develop Client relationships through a custom‑made approach and with the support of CRM and digital tools.
• Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives.
• Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures.
• Operate with the highest level of care and respect for the product.
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.

Required Skills

• Proven experience in a similar role within fashion retail companies.
• Fluent in Italian and English.
• Proven ability to drive and exceed individual and store KPIs.
• Excellent commercial awareness.
• Team‑player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Customer centric approach and an entrepreneurial spirit.
• Ability to work in a fast moving and dynamic environment.
• Luxury product knowledge.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Fixed Term (Fixed Term)

Start Date

2025-09-15

Schedule

Full time

Organization

Alexander McQueen Italia