Manufacturing Quality Specialist - NPDI

Vertiv Co; Tognana; On-site; EUR 38,000 - 48,000; Full time

Job summary

Vertiv is seeking a Manufacturing Quality Specialist - NPDI in Tognana, Italy. The role centers on driving NPDI activities, implementing quality processes for new product development, and reporting key metrics for warranty and reliability.

The ideal candidate will have an engineering or technical background with 5+ years in quality engineering, hands-on experience with 8D, FMEA, data analysis, and cross-functional teamwork to support product transfers and supplier quality.

Qualifications

• BA or BS or equivalent experience.
• Engineering or Technical Field.
• 5+ years of experience.
• At least 3 years of professional engineering quality related experience.
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast-paced environment
• Proficient in data analysis; ability to develop performance metrics and goals based on product and process data.
• Generate and present reports using Excel, PowerPoint and Vertiv system applications.
• Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques.
• Knowledge of Failure Modes and Effects Analysis (FMEA)
• Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus
• Knowledge in electrical, mechanical and firmware design and development, reliability and test validation
• Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing.

Responsibilities

• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
• Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
• Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
• Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
• Support product transfer process and assist with product audit feedback and early field issue reporting.
• Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management.
• Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
• Execute Quality Engineering responsibilities on New Product Development projects, participating on New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
• Create analytic reporting around warranty data for America’s LOB using Use Excel, SQL, and Power BI
• Support Warranty administration as needed.
• Other Duties as assigned

Skills

Data analysis

8D problem solving

Root cause analysis

Communication skills

Project teamwork

Education

BA/BS or equivalent experience

Engineering or Technical Field

Tools

Excel

SQL

Power BI

Job description

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are currently seeking a Manufacturing Quality Specialist - NPDI to join our dynamic team in Tognana, Italy!

The role focuses on driving product NPDI functions. Providing direction and support for implementation and continued use of tools and methods utilized in the improvement of system reliability.Leading implementation and applying advanced quality processes, methods and tools for all new product development programs and developing and reporting critical product metrics for warranty and reliability tracking and projections.

What kind of work will you be doing?

• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
• Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
• Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
• Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
• Support product transfer process and assist with product audit feedback and early field issue reporting.
• Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management.
• Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
• Execute Quality Engineering responsibilities on New Product Development projects, participating on New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
• Create analytic reporting around warranty data for America’s LOB using Use Excel, SQL, and Power BI
• Support Warranty administration as needed.
• Other Duties as assigned

What will make you successful?

• BA or BS or equivalent experience
• Engineering or Technical Field
• 5+ years of experience
• At least 3 years of professional engineering quality related experience.
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast-paced environment
• Proficient in data analysis; ability to develop performance metrics and goals based on product and process data.
• Generate and present reports using Excel, PowerPoint and Vertiv system applications.
• Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques.
• Knowledge of Failure Modes and Effects Analysis (FMEA)
• Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus
• Knowledge in electrical, mechanical and firmware design and development, reliability and test validation
• Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

#LI-LS1

The anticipated salary range for this role in Tognana, Italy is between 38.000€ and 48.000€ gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.

The applicable National Collective Bargaining Agreement (CCNL) for this role is Metalmeccanico Industria.