Manager III,Programmer/Analyst, ShipTech / Labeling

Amazon; Asti; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking a Manager III in Italy to oversee a team of engineers focused on troubleshooting and improving delivery systems. The ideal candidate will have strong programming skills and experience in team management. This role includes responsibilities for operational excellence and continual process improvement in a dynamic environment. Competitive compensation and opportunities for career growth are offered.

Competenze

• 3+ years of team management experience.
• 4+ years of programming using a modern programming language.
• Experience with data structure implementation and object-oriented design.

Mansioni

• Manage team responsible for troubleshooting production issues.
• Develop monitoring solutions and perform software maintenance.
• Drive operational excellence by identifying automation opportunities.

Conoscenze

Team management

Programming (Java, C++, C#)

Problem solving

Communication

Organizational skills

Formazione

Bachelor's degree in computer science

Descrizione del lavoro

Manager III, Programmer/Analyst, ShipTech / Labeling

Amazon’s transportation powers small parcel delivery through various tier-1 services. These systems manage and enable on-boarding new business use cases and 3P carriers onto Amazon's transportation systems. We have built a highly respected software engineering team which is focused on solving complex problems on behalf of the customers (carriers, logistic services) and work on simplifying, automating the onboarding process at scale.

Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Primary responsibilities include managing team which will be responsible for troubleshooting, diagnosing and fixing production issues, developing monitoring solutions, performing software maintenance and carrier configurations and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities

1. Work with SDE, program teams, carriers, carrier POCs and deliver on planned programs
2. Own and simplify processes for deploying configurations
3. Drive operational excellence by handling tickets, identifying automation opportunities
4. Manage a team of 6 to 10 PA engineers

Basic Qualifications

• 3+ years of team management experience
• 4+ years of programming using a modern programming language such as Java, C++, or C#, including object-oriented design experience
• Bachelor's degree in computer science or other related discipline
• Experience with data structure implementation, basic algorithm development, and/or object-oriented design principles
• Experience in problem solving and delivering results
• Strong verbal and written communication skills and an ability to work in a team environment

Preferred Qualifications

• Experience working with multiple stakeholders at various levels and in different locales to drive alignment
• Experience with AWS products and services
• Experience influencing internal and external stakeholders
• Experience debugging and systems analysis to identify and quickly resolve or mitigate issues
• Experience in root cause analysis and troubleshooting or problem solving
• Experience in a 24x7 operational services or support environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.