Luxury Room Service Supervisor — Guest Experience & F&B

InterContinental Hotels Group; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Rome is seeking an Assistant Room Service Manager to oversee room service operations, ensuring high standards and guest satisfaction. The ideal candidate will have 2-4 years of experience in a similar role in luxury hotels, be fluent in Italian and English, and hold relevant certifications. This position offers a unique opportunity to be part of a dedicated team focused on delivering exceptional hospitality.

Competenze

• 2-4 years experience in a full room-service outlet or similar setting.
• Eligible to work in Italy.
• Alcohol awareness certification and/or food service permit as required.

Mansioni

• Review bookings and plan for smooth department operation during shifts.
• Handle guest feedbacks, inquiries, and comments.
• Supervise the F&B Room Service team.

Conoscenze

Fluent in Italian

Fluent in English

Customer service

Upselling

Formazione

High school diploma

Hospitality diploma/degree

Descrizione del lavoro

A luxury hotel in Rome is seeking an Assistant Room Service Manager to oversee room service operations, ensuring high standards and guest satisfaction. The ideal candidate will have 2-4 years of experience in a similar role in luxury hotels, be fluent in Italian and English, and hold relevant certifications. This position offers a unique opportunity to be part of a dedicated team focused on delivering exceptional hospitality.