Luxury Guest Experience Lead — Venice

Four Seasons Hotels Ltd; Venezia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Guest Experience Manager to deliver personalized service and flawless coordination from arrival to departure. The ideal candidate will have at least 3 years of luxury hotel experience, fluency in English and Italian, and strong leadership skills. This role comes with competitive benefits, including training opportunities and employee discounts. Candidates should possess the legal right to work in Italy.

Servizi

Competitive Salary

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Competenze

• Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge.
• Minimum 1 year managing a team.
• Experience in Concierge is highly preferred.

Mansioni

• Lead and manage the full guest experience.
• Engage with guests throughout their stay and gather feedback.
• Monitor and report on guest satisfaction trends.

Conoscenze

Fluency in English

Fluency in Italian

Leadership skills

Problem-solving

Organizational skills

Interpersonal abilities

Strumenti

Opera

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Guest Experience Manager to deliver personalized service and flawless coordination from arrival to departure. The ideal candidate will have at least 3 years of luxury hotel experience, fluency in English and Italian, and strong leadership skills. This role comes with competitive benefits, including training opportunities and employee discounts. Candidates should possess the legal right to work in Italy.