Luxury Guest Experience Lead - Venice

Marriott Hotels Resorts; Venezia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Guest Experience Manager to ensure exceptional guest interactions and service delivery. You will manage all guest-related activities from pre-arrival to post-departure, guiding team members to provide personalized experiences. The position requires leadership skills, proven customer service experience, and a degree in hospitality or a related field. Join a renowned hotel known for elegance and service excellence, with opportunities for career growth and development.

Competenze

• Demonstrated leadership and customer service skills.
• Proficiency with Microsoft Office Suite.
• Excellent communication and organizational skills.

Mansioni

• Orchestrate pre in-house and post stay aspects of guest interaction.
• Guide team members to deliver excellent service.
• Resolve guest related situations effectively.

Conoscenze

Bilingual

Leadership

Customer service

Communication

Organizational skills

Formazione

BA / BSc in hospitality management, business administration or related field

Strumenti

Microsoft Office Suite

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Guest Experience Manager to ensure exceptional guest interactions and service delivery. You will manage all guest-related activities from pre-arrival to post-departure, guiding team members to provide personalized experiences. The position requires leadership skills, proven customer service experience, and a degree in hospitality or a related field. Join a renowned hotel known for elegance and service excellence, with opportunities for career growth and development.