Luxury Front Office Agent — Guest Experience (Flexible Shifts)

Hyatt Centric Milan Centrale; Lazio; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office Agent to deliver exceptional service from check-in to check-out. The ideal candidate will have at least 6 months of experience in a similar role within luxury establishments, excellent problem-solving skills, and fluency in English. This position requires flexibility in working hours and a commitment to guest satisfaction, with opportunities for growth within an engaging work environment.

Servizi

Dynamic work environment

Growth opportunities

Competenze

• At least 6 months of experience in a similar role, preferably in luxury hospitality.
• Excellent command of English; knowledge of a second foreign language is preferred.

Mansioni

• Provide excellent service from check-in to check-out.
• Assist guests with personal services such as reservations and transportation.
• Respond to general Front Office responsibilities.
• Handle guest inquiries via Email and WhatsApp.

Conoscenze

Customer orientation

Problem-solving skills

Strong interpersonal skills

Effective communication

Kindness

Friendliness

Professionalism

Flexibility in working hours

Descrizione del lavoro

A luxury hotel in Milan is seeking a Front Office Agent to deliver exceptional service from check-in to check-out. The ideal candidate will have at least 6 months of experience in a similar role within luxury establishments, excellent problem-solving skills, and fluency in English. This position requires flexibility in working hours and a commitment to guest satisfaction, with opportunities for growth within an engaging work environment.