Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video

Amazon; Asti; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global e-commerce leader in Asti, Italy, is seeking a skilled Live Ops Support Engineer to maintain and improve the reliability of their core technology infrastructure. This role involves providing technical support, troubleshooting complex issues, and collaborating with teams to enhance system performance. Candidates should have 2+ years of experience in software development or technical support, alongside scripting skills. Join a dynamic team committed to innovation and excellence.

Competenze

• 2+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.

Mansioni

• Provide advanced technical support for core technology systems.
• Troubleshoot and resolve complex technical issues.
• Develop and maintain support scripts and documentation.
• Collaborate with cross-functional teams to improve system reliability.
• Perform root cause analysis and implement preventive measures.

Conoscenze

Technical support

Troubleshooting

Scripting

Collaboration

Descrizione del lavoro

Overview

Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You\'ll play a key role in maintaining and improving the reliability of our core technology infrastructure.

Responsibilities

• Provide advanced technical support for Prime Video\'s core technology systems
• Troubleshoot and resolve complex technical issues
• Develop and maintain support scripts and documentation
• Collaborate with cross-functional teams to improve system reliability
• Perform root cause analysis and implement preventive measures
• Monitor system performance and respond to critical incidents
• Conduct in-depth technical investigations
• Participate in agile team meetings and sprint planning
• Create and update technical documentation
• Engage with internal stakeholders to resolve escalated technical challenges

About the team

Prime Video & Studios Core Tech supports the backbone of our streaming technology. We\'re a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

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