Level 1 IT Support

General Medical Merate S.p.A.; Seriate; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company in Seriate is seeking a Level 1 IT Support professional. The role involves installing and maintaining workstations, providing technical support, and managing user permissions. Candidates should have at least 3 years of experience in IT support and strong knowledge of hardware, networking, and operating systems. This is a permanent contract position offering a dynamic work environment.

Competenze

• Must have at least 3 years of experience in a similar role.
• Experience with operating systems including Windows 7/10/11, Android, and iOS.
• Familiar with networking and security concepts like TCP/IP, DNS, DHCP.

Mansioni

• Install, configure, and maintain workstations.
• Provide first-level support for hardware/software issues.
• Manage user profiles and network permissions.
• Control and recover company data during backup.

Conoscenze

Knowledge of computer hardware/software architectures

Experience with Windows Server

Networking fundamentals

Experience with Microsoft Office

Familiarity with Microsoft Active Directory

Descrizione del lavoro

Company

For over 70 years GMM, General Medical Merate, has been a leader company in Italy and worldwide in the design and production of systems for medical radiology. Our wide range of products is the result of continuous investment and proven know-how applied to technological evolution in order to meet the needs of modern diagnostic imaging while ensuring total ergonomics for the patient and the operator.

GMM is present all over the world, directly or through validated and trusted partners, with installations in the most important hospitals and clinics and provides an efficient after-sales service.

Position – Role required

GMM, General Medical Merate, in the perspective of an evolution that it is undertaking, is looking for an employee for Level 1 IT Support.

Job Description

The Level 1 IT Support will be responsible for the installation, configuration, and maintenance of workstations, ensuring the correct functioning of hardware and software both within the company and at external sites via remote support tools.

Key Activities Include

• Workstation management: installation, configuration and maintenance of PCs, peripherals, and network devices (access points, meeting rooms, printers, PBX systems);
• Technical support: first level support for hardware/software issues and troubleshooting for external connections (FTP, VPN);
• Software and update management: installation and maintenance of corporate programs, system updates and email account management;
• User and security management: creating and managing employee profiles, network permissions and monitoring the operation of IT systems;
• Backup and disaster recovery: control, manage and recover company data;
• Supplier and consultant interface: coordinating IT activities with external companies and managing contracts for telephony, servers, and firewalls;
• Hardware maintenance and disposal: managing IT inventory and securely erasing data from obsolete equipment.

Experience And Skills

• Hardware and software: knowledge of the inner workings of computers, hardware/software architectures and network components;>
• Operating Systems: experience with Windows Server, Windows 7/10/11, Android and iOS, and client management (domain joining, configuration);
• Networking and Security: networking fundamentals (TCP/IP, DNS, DHCP, VPN, Firewall, Wi-Fi, Access Points) and knowledge of key infrastructure services;
• IT Software: experience with backup, firewalls, Microsoft Office, and email;
• User and security management: familiarity with Microsoft Active Directory, antivirus systems and security policies is desirable.

Other information

SECTOR: Electromedical equipment production

WORKPLACE: Seriate (BG)

DIVISION: GMM

DEPARTMENT: Information Systems

PREVIOUS EXPERIENCE: At least 3 years of experience

TYPE OF EMPLOYMENT: Permanent contract