LEARNING MANAGER / HIGH LUXURY BRAND / MILAN

SIDLER SA; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A high luxury brand is seeking a Learning Manager to join their flagship store in Milan. The role includes designing training programs, coaching teams, and enhancing the client experience. Candidates should have 5+ years of luxury retail experience and strong communication and organizational skills. Fluency in English is required, and proficiency with digital tools is a plus. This position offers a dynamic environment focused on development and client elevation.

Competenze

• 5+ years of experience in Luxury Retail, ideally in training or people development.
• Coaching experience or a strong coaching-oriented approach.
• Fluency in English and strong confidence with digital tools.
• Excellent organizational, communication, and interpersonal skills.

Mansioni

• Design and deliver impactful training sessions for teams and new hires.
• Adapt learning content to boutique needs using field observations.
• Build and manage the annual training calendar across the boutique.
• Lead onboarding programs and support specialists in co-facilitating training moments.
• Monitor the effectiveness of training initiatives.

Conoscenze

Coaching

Organizational skills

Communication

Interpersonal skills

Digital tools proficiency

Descrizione del lavoro

We are recruiting on behalf of our esteemed Client, an HIGH LUXURY BRAND, a LEARNING MANAGER to join their team in their flagship store in Milan :

LEARNING MANAGER / HIGH LUXURY BRAND / MILAN

Key Responsibilities

• Design and deliver impactful training sessions for teams and new hires.
• Adapt learning content to boutique needs, using field observations and team feedback.
• Build and manage the annual training calendar across the boutique.
• Lead onboarding programs and support specialists in co-facilitating training moments.
• Coach teams on the floor and monitor the effectiveness of training initiatives.
• Develop KPIs and produce regular qualitative and quantitative training reports.
• Support the creation of individual development plans focused on client experience.
• Coordinate Boutique Training Ambassadors and contribute to strategic meetings and Train-the-Trainer sessions.
• Promote and integrate digital learning tools within the boutique.

Qualifications

• 5+ years of experience in Luxury Retail, ideally in training or people development.
• Coaching experience or a strong coaching-oriented approach.
• Excellent organizational, communication, and interpersonal skills.
• Team player with a multicultural mindset and passion for elevating the client journey.
• Fluency in English and strong confidence with digital tools.