Lead Voice Tech Support Engineer - Remote & Autonomy

Hustler Marketing; Piemonte; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading voice technology provider based in Italy, Piemonte, seeks a Support Engineer specializing in VoIP solutions. The role involves providing Level 2 & 3 technical support, troubleshooting complex issues, and ensuring customer satisfaction. Candidates must have a background in B2B enterprise support and strong communication skills. Benefits include a competitive salary, comprehensive employee status, and a flexible work environment.

Servizi

Competitive salary

Flexible work environment

Professional development opportunities

Competenze

• Minimum 4 years of experience in B2B enterprise level support with VoIP technologies.
• Proven experience supporting complex B2B infrastructure, network, and voice solutions.
• Strong hands-on technical skills for analyzing and resolving problems.

Mansioni

• Perform Level 2 & 3 technical troubleshooting for customer issues.
• Provide customer support via Service Desk, email, and phone.
• Execute configuration and implementation of customer solutions.

Conoscenze

Technical problem-solving

Customer-focused communication

Ownership of technical issues

Analytical skills

Formazione

Bachelor's degree or equivalent

Strumenti

VoIP/SIP telephony

Service Desk software

Descrizione del lavoro

A leading voice technology provider based in Italy, Piemonte, seeks a Support Engineer specializing in VoIP solutions. The role involves providing Level 2 & 3 technical support, troubleshooting complex issues, and ensuring customer satisfaction. Candidates must have a background in B2B enterprise support and strong communication skills. Benefits include a competitive salary, comprehensive employee status, and a flexible work environment.