L2 Deskside Support Technician - Freelance (VIP Onsite)

Sharp Brains Recruitment; Italia; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency in Italy seeks a Deskside Support Level 2. The role involves providing technical support for desktop systems, performing troubleshooting for hardware and software, and ensuring compliance with security protocols. Candidates must have strong communication skills in both English and the local language, be C1 certified, and have experience in managing end-user devices. This position allows for freelancers and offers flexible working arrangements, with a preference for professionals based in major nearby cities.

Competenze

• C1 certified in English and local language is preferred.
• Experience in providing end-to-end technical support for desktop systems.
• Ability to handle IMAC activities and break/fix tasks.

Mansioni

• Troubleshoot hardware and software issues for desktops and laptops.
• Administer software installations and security patching.
• Deliver remote and deskside support efficiently.
• Ensure compliance with security protocols.

Conoscenze

Technical support and troubleshooting

Familiarity with EUC tools

Windows OS environments

Basic MAC device handling

ITIL practices

Active Directory management

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

A recruitment agency in Italy seeks a Deskside Support Level 2. The role involves providing technical support for desktop systems, performing troubleshooting for hardware and software, and ensuring compliance with security protocols. Candidates must have strong communication skills in both English and the local language, be C1 certified, and have experience in managing end-user devices. This position allows for freelancers and offers flexible working arrangements, with a preference for professionals based in major nearby cities.