L1 T Technician

Hemmersbach GmbH & Co. KG; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An international IT service provider is seeking a proactive Onsite Technician in Milano to provide hands-on technical support for end users. The ideal candidate will have over 1 year of experience as a Deskside Support Technician and the ability to resolve hardware and software issues. Strong communication skills in English and Italian are essential. This role involves preparing and configuring devices while maintaining high user satisfaction. This position offers a 1-year fixed-term contract with potential for permanence.

Servizi

Buddy program

Internal career development program

International job opportunities

Onboarding program

Meal Voucher

Competenze

• 1+ years of experience in Deskside Support.
• Ability to resolve hardware and software issues.
• Proactive, customer-focused attitude.

Mansioni

• Provide support for service requests.
• Resolve hardware and basic software issues.
• Prepare, install and configure end-user devices.
• Document work and update ticketing systems.
• Support equipment disposal processes.

Conoscenze

Deskside Support Technician

Technical knowledge for PCs and peripherals

Operating Systems and Applications troubleshooting

Ticketing systems familiarity

Fluent in English and Italian

Descrizione del lavoro

Level 1 Desktop Support to End Users on a professional level.

Contact us directly if you have any questions about this open job position.

• 1+ years of experience as a Deskside Support Technician
• Working technical knowledge in order to address service work orders for PCs, laptops, phones, peripherals.
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Familiar with ticketing system
• Good English and Italian language

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands‑on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Main responsibilities:

• Providing support for service requests involving PCs, laptops, phones, and peripheral devices.
• Resolving hardware and basic software issues.
• Providing client‑facing support with strong communication and professionalism.
• Preparing, installing, and configuring end‑user devices.
• Performing service tasks within defined procedures.
• Supporting equipment disposal and decommissioning processes.
• Documenting work performed and updating ticketing systems.
• Providing feedback on technical processes to support efficiency improvements.
  

Contract: 1-year fixed-term employment contract (with possibility of transformation into a permanent)

Location: Milano (Romolo - fully onsite)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher