Key Account Manager - Retail

Ingenico Group; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global payments solutions provider is seeking a Key Account Manager in Milan to develop and manage relationships with major retail clients. The successful candidate will need at least 5 years of B2B sales experience and a master’s degree. Responsibilities include account strategy, client management, and full sales cycle execution. Fluency in French and English is required. This role offers the opportunity to drive growth within a dynamic industry.

Competenze

• 5+ years in B2B sales with proven success in account management or business development.
• Experience ideally within retail, payments, fintech, or technology sectors.
• Capacity to manage complex accounts and exceed sales targets.

Mansioni

• Develop and execute account strategies to achieve revenue targets.
• Act as the trusted advisor for key retail clients.
• Drive the full sales cycle from opportunity identification to contract signature.

Conoscenze

B2B sales

Account management

Negotiation

Communication (French & English)

Analytical mindset

Formazione

Master’s degree in Business, Sales, Marketing, or equivalent

Descrizione del lavoro

Overview

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Role Overview

The Key Account Manager (KAM) – Retail is responsible for developing, managing, and growing strategic relationships with major retail clients in UK. The role requires a strong blend of commercial acumen, customer-centric mindset, and the ability to manage complex solution sales cycles (hardware, software, and services). The KAM will act as the primary business partner to top-tier retail accounts, ensuring long-term satisfaction, revenue growth, and alignment with the company’s strategic objectives.

The role is based in Milan.

Responsibilities

• Account Management & Growth
• Develop and execute account strategies to achieve revenue, margin, and growth targets.
• Identify new business opportunities within existing accounts (cross-sell, upsell, new solutions).
• Ensure account plans are updated regularly with clear objectives, pipeline, and action plans.
• Client Relationship Management
• Act as the trusted advisor and primary point of contact for key retail clients.
• Build strong multi-level relationships (executive, operational, technical).
• Ensure customer satisfaction and proactively address issues, escalations, and contract renewals.
• Sales Execution
• Drive the full sales cycle from opportunity identification to contract signature.
• Lead negotiations on commercial terms, pricing, and agreements.
• Collaborate with pre-sales, product, operations, and customer success teams to deliver tailored solutions.
• Market & Business Insights
• Monitor market trends, competitors, and customer needs in the French retail sector.
• Provide feedback to product and marketing teams to influence future solutions.
• Internal Collaboration
• Work closely with colleagues across Europe to share best practices and align on multinational retail accounts.
• Report regularly on account performance, forecasts, and pipeline progress.

Profile & Qualifications

• Education : Master’s degree in Business, Sales, Marketing, or equivalent.
• Experience : 5+ years in B2B sales, with proven success in account management or business development, ideally within retail, payments, fintech, or technology sectors.
• Strong track record of managing large / complex accounts and exceeding sales targets.
• Excellent negotiation, presentation, and communication skills (French & English fluent).
• Strong analytical and problem-solving mindset.
• Ability to work autonomously, manage priorities, and travel within France.