Junior Tech Support Engineer

InPost; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A growing logistics company in Milano seeks a Junior Tech Support Engineer to join their Helpdesk team. In this role, you'll provide tech support for various devices and help onboard new hires. Ideal candidates will have a basic understanding of Windows, common office tools, and a friendly attitude. This position offers an excellent working environment and opportunities for career development.

Servizi

Opportunity to work in a diverse, international environment

Flexible working hours

Training opportunities for development

Excellent working environment

Competenze

• Some experience in IT support is preferred, but motivated candidates will be considered.
• English language skills (B2 level or higher) required.
• Bonus points for additional languages (Polish, Spanish, French, Portuguese).

Mansioni

• Be the first point of contact for tech help - laptops, Wi-Fi, printers, phones.
• Troubleshoot basic hardware and software problems.
• Set up IT equipment for new hires and assist with simple issues.
• Manage and track support tickets effectively.

Conoscenze

Basic knowledge of Windows 10 / 11

Common office tools (Microsoft 365)

Basic networking concepts (Wi-Fi, VPN)

Remote support tools (like TeamViewer)

Good organization skills

Friendly and patient demeanor

Curiosity to learn new IT skills

Formazione

Degree or studies in IT, Computer Science, or similar

Descrizione del lavoro

Job Description

We’re looking for a Junior Tech Support Engineer to join our Helpdesk team! You’ll be the go‑to person for basic tech support requests in the office - from helping fix laptops and setting up new hires to keeping our Wi‑Fi and printers happy. You’ll learn a ton, work hands‑on, and grow your IT skills by supporting colleagues and solving real‑world problems every day.

This role is based full‑time in the office, Monday to Friday, during core hours (8–9 am start to 5–6 pm finish).

RESPONSIBILITIES

Tech Support

• Be the first point of contact for tech help - laptops, Wi‑Fi, printers, phones, etc.
• Troubleshoot basic hardware and software problems.
• Install software updates and help set up new devices (Windows / macOS).
• Make sure meeting rooms and video conference equipment are working smoothly.

User Support & Onboarding

• Set up IT equipment for new hires and give them a mini “how to IT” session.
• Help colleagues with simple issues like password resets, VPN connections, and MFA.
• Serve as the first point of contact for incidents, escalating them appropriately.

Ticketing and Documentation

• Manage and track support tickets.
• Keep records of what you fix and help create easy‑to‑follow guides for common issues.
• Flag recurring problems and suggest fixes.

QUALIFICATIONS

Technical Skills

• Basic knowledge of Windows 10 / 11, macOS, and common office tools (Microsoft 365, etc.).
• An idea of how networks work (Wi‑Fi, VPN)
• You’ve used remote support tools (like TeamViewer) before.

Soft Skills

• Friendly and patient when helping others (even if they “swear they restarted it already”).
• Curious and eager to learn new IT tricks.
• Good at staying organized and juggling a few tasks at once.

Experience & Education

• Some experience (internships, part‑time work, or first job) in IT support is great – but if you’re motivated and tech‑savvy, we’re willing to teach!
• Degree or studies in IT, Computer Science, or similar are a plus.
• English language skills (B2 level or higher). Bonus points for Polish, Spanish, French, or Portuguese.

WHY THIS ROLE MATTER

The Helpdesk team is the frontline of IT support, ensuring employees can work without disruptions. From troubleshooting hardware and software to maintaining office IT infrastructure, this role keeps daily operations running efficiently. Without it, small tech issues could snowball into major productivity roadblocks, slowing down teams and impacting business performance. Your work directly enhances user experience, minimizes downtime, and keeps the organization moving forward.

Additional Information

Why Join InPost?

• Opportunity to work in a diverse, international, and cross‑functional environment, along with leading experts.
• You work and learn from a senior leader and their leadership team, expanding your experience and exposure in the e‑commerce and logistics industries.
• InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe.
• Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development.
• You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and the circular economy every day.
• Excellent working environment and flexible hours.