Junior Success Manager...

Live Story; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading content management platform in Italy is seeking a Junior Customer Success Manager to enhance customer satisfaction and engagement. The role involves supporting the Head of Success Management, managing brand clients, and delivering effective training materials. Ideal candidates are proactive, fluent in both English and Italian, and thrive in a fast-paced environment. This position offers an opportunity to make a visible impact from day one.

Competenze

• 1-2 years of experience in account management or a related field.
• Ability to build and maintain positive client relationships.
• Skilled at managing multiple projects simultaneously.
• Creative thinker familiar with digital tools and e-commerce.

Mansioni

• Support the Head of Success Management to evolve our strategy.
• Manage, train, and onboard brand clients, building long-term relationships.
• Communicate with customers ensuring timely responses.
• Analyze customer data to enhance satisfaction and engagement.
• Deliver product demonstrations to potential clients.
• Oversee customer projects ensuring timely execution.
• Create training and educational materials for clients.

Conoscenze

Strong communication skills

Project management

Client relationship management

Strategic mindset

Curiosity for technology

Fluency in English

Fluency in Italian

Descrizione del lavoro

Live Story is a next-generation content management platform designed to simplify and accelerate digital storytelling. With our intuitive visual editor, Live Story empowers brands and teams to manage, publish, and optimize content effortlessly across all digital touchpoints. Trusted by leading companies, we combine flexibility, performance, and creativity to redefine how content is built and delivered.

As our Junior Customer Success Manager, you'll play a key role in helping our customers get the most out of Live Story — ensuring they achieve real impact through our platform.

We're a fast-growing, international team where ideas move fast and every contribution matters. At this stage, your impact will be visible from day one.

We're looking for a self-starter: proactive, curious, and naturally organized. Someone who enjoys connecting with people, feels comfortable in a digital environment, and is eager to learn the ins and outs of technology and e-commerce.

Join us as we shape the future

RESPONSIBILITIES

• Support the Head of Success Management in evolving our customer success strategy.
• Manage, train and onboard a portfolio of brand clients and build long-term, trusted relationships.
• Handle customer communications and ensure timely, effective responses.
• Analyze customer data to identify ways to improve satisfaction and engagement.
• Deliver clear, value-driven product demonstrations to potential clients.
• Oversee customer projects from start to finish, ensuring smooth execution and timely delivery.
• Help create training and educational materials that empower our clients.

KEY QUALIFICATIONS

• 1-2 years of experience, account management, or a related field.
• Strong communicator with a talent for building and maintaining positive client relationships
• Skilled at managing multiple projects at once, without missing a beat
• Strategic mindset with a hands-on, methodical approach to execution
• Creative thinker with curiosity for technology, digital tools, and e-commerce.
• Thrives in a fast-paced, collaborative start-up environment.
• Fluency in both English and Italian; French is a plus.