Junior Retail Training Specialist

Tom Ford Fashion; Lazio; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand based in Milan is seeking a Junior Retail Training Specialist to support the design and rollout of retail training programs. The ideal candidate has 2-3 years of experience in retail training, is fluent in Italian and English, and possesses strong instructional design skills. This role offers a collaborative work environment within the luxury sector, focusing on continuous improvement and teamwork.

Competenze

• 2-3 years of experience in retail training, learning & development in a luxury environment.
• Excellent organizational skills and ability to multitask.
• Curious learner with a passion for luxury fashion.

Mansioni

• Support design and rollout of retail training programs.
• Design and update e-learning content.
• Coordinate training logistics for online and in-person sessions.
• Manage content for the Global Retail Community SharePoint Page.

Conoscenze

Fluent in Italian

Fluent in English

Instructional design experience

Organizational skills

Attention to detail

Tech-savvy

Strumenti

Articulate Rise

Moodle

PowerPoint

Canva

Adobe tools

Descrizione del lavoro

JUNIOR RETAIL TRAINING SPECIALIST

An exciting opportunity has arisen for a Junior Retail Training Specialist, based in Milan, reporting to the Global Retail Training Manager. This role will support the design, coordination, and rollout of retail training programs across global markets, working closely with stores and HQ teams to ensure our brand experience is delivered with consistency, creativity, and excellence.

Key Accountabilities

• Support the design, authoring, and continuous updating of e-learning content in Articulate Rise 360 and other course design tools ensuring alignment with TOM FORD’s visual identity, tone of voice, and brand standards.
• Instructional design, publish, test, and maintain multiple e-learning modules per season across different markets, ensuring correct user access and functionality. Topics include product training, production, and retail capabilities.
• Scout and collect information from Subject Matter Experts across departments (Merchandising, CRM, Operations, Retail) to build or refresh training content based on new collections, systems, and business priorities.
• Coordinate and follow up with global stores (60 DOS) on all training rollouts—onboarding, product training, and skills programs—ensuring completion and on‑time execution.
• Coordinate training logistics for both online and in‑person sessions (invites, participant lists, attendance, materials, and feedback collection).
• Draft, format, and visually refine slides, toolkits, facilitator guides, and internal communication materials.
• Plan, update, and manage content for the Global Retail Community SharePoint Page—sourcing stories, visuals, and updates, preparing visuals, publishing posts, and ensuring functionality.

Key Requirements

• 2–3 years of experience in retail training, learning & development (luxury environment preferred).
• Fluent in Italian and English, any additional language is a plus.
• Instructional design experience is a must.
• Tech‑savvy and visually driven—Articulate Rise, Moodle, PowerPoint, Canva, or Adobe tools are part of your playground.
• A curious learner with a true passion for luxury fashion and how it comes alive in retail.
• Excellent organizational skills, attention to detail, and ability to multitask.

In TOM FORD you will have the opportunity to work in a company in the Luxury sector with an international reach, you will find a collaborative work environment aimed at continuous improvement in which the attitude towards teamwork takes on a central role. For Tom Ford, diversity is a value thanks to which one can best express one's abilities and potential. We are looking for passionate and proactive resources who want to test themselves within a dynamic and rapidly growing reality.