Junior Retail Assistant

Tenuta Toscana; Montaione; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

A luxury resort in Tuscany is seeking a Junior Retail Assistant to manage retail shop operations and provide exceptional customer service. The ideal candidate will have 1-3 years of experience in retail and a passion for hospitality. Responsibilities include assisting with daily operations, sales, and maintaining shop standards. This full-time role offers meals, uniforms, and ongoing training.

Servizi

Meals provided

Uniforms and laundry service

Training and development

Discounts on dining and activities

Competenze

• 1-3 years of retail operations and customer service experience preferred.
• 6 months of experience in hospitality or customer service is required.
• Knowledge of luxury service environments is a plus.

Mansioni

• Assist the Retail Manager with daily operations of the retail shop.
• Provide exceptional service and communication with guests and team members.
• Utilize point-of-sale system for transactions.

Conoscenze

Customer service

Attention to detail

Sales skills

Communication

Strumenti

Point of Sales Systems

Microsoft Excel

Descrizione del lavoro

Tenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Junior Retail Assistant responsible for managing the retail shop operations and providing exceptional customer service to our members and their guests.

Main duties and responsibilities

• Assist the Retail Manager with day-to-day operation execution of the Retail Operation.
• Provide exceptional service and communication at all times with members, guests and team members.
• Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
• Utilize point-of-sale system to record transactions.
• Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
• Be aware of promotions and current Members on property.
• Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.
• Assist and service members and their guests with all retail purchases, returns and special orders.
• Answer retail shop phones professionally and redirect calls as needed.
• Continuously monitor the retail shop for cleanliness and organization.
• Apparel should be folded tight and stacked properly.
• All tags should be tucked in and not visible.
• All apparel on hangers and mannequins should be steamed and neat.
• The floor should be clean and free of any outdoor debris, trash, etc.
• Work directly with Merchandiser on guidance for merchandising and rotating displays on a regular basis.
• Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.
• Conduct and reconcile monthly inventory.
• Monitor best sellers and core stock items regularly and communicate immediate inventory needs to Retail Merchandiser.
• Monitor levels of all retail supplies: packaging, tagging supplies, etc. and communicate to Retail Merchandiser when running low on supplies.
• Follow established procedures for opening and closing the shop.
• Assist in Member Services, Golf Operations, and Special Events as needed.
• Other duties as assigned.

Requirements

• One (1) to three (3) years of retail operations and customer service experience preferred.
• At least six (6) months of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment.
• Experience with Point of Sales Systems (Jonas or TEI preferred).
• Knowledge of Excel and other Microsoft Office applications.
• Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.
• Extraordinary attention to detail, quality, and service.
• Ability to sell and create rapport with customers.
• Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL).
• Meals provided both during working hours and on days off.
• Uniforms and laundry service provided.
• Ongoing training to enhance personal and professional development.
• Discounts on dining, wellness, and sports activities available at the resort and estate.

This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.

This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service