Junior Operations & Customer Care Specialist | Milan

Value Group; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading Italian aviation solutions provider in Milan is seeking a Junior Operations & Customer Care Specialist. You will support operations in troubleshooting flight disruptions, organize services for passengers and crews, and work effectively in a 24/7 environment. Ideal candidates are detail-oriented, and fluent in both Italian and English, with a passion for the aviation industry.

Servizi

Great working environment

Offices in Milan

Full-time position

Entry fixed-term contract

Monthly net salary of €1,350 - €1,700

Ticket Restaurants for days worked

Competenze

• Good organizational skills and attention to detail.
• Excellent working knowledge of Italian and English.
• Previous experience in the Aviation/Transport/Tourism Industry is a plus.

Mansioni

• Troubleshooting and operational support for IROPs.
• Organizing services for passengers and crews.
• Updating databases and optimizing procedures.

Conoscenze

Organizational skills

Teamwork

Attention to detail

Resilience

English proficiency

Italian proficiency

Strumenti

MS Office

Descrizione del lavoro

About the Company

VALUE GROUP is the Italian leading company dedicated to delivering seamless, tech-driven solutions for IROPs management, passengers' care, and crew management. They have created dedicated layover lounges worldwide that prioritize the human factor in travel experiences, combining technology with personalized services to optimize disruption management and passenger well-being.

About the Job

ARE YOU A TRAVEL LOVER?

ARE YOU PASSIONATE ABOUT THE AVIATION INDUSTRY?

IS TROUBLESHOOTING YOUR SUPERPOWER?

Our Team is in hypergrowth and we are looking for a :

Junior Operations & Customer Care Specialist | Milan

Responsibilities

• TROUBLESHOOTING & SERVICES SCOUTING
• Operational support in the organization, management and follow-up activities about IROPs (flight cancellations, flight delays and diversions) vs. customers
• PASSENGERS & CREWS EXPERIENCE ORGANISING
• Organization and management of the suppliers line for the correct and efficient organization of services requested by the IROPs (Transfers / HOTAC / Refreshments for crews and PAX)
• Other activities: databases updating, processes and procedures optimization and any further day-by-day tasks

Working Hours

Our Operations Control Center is always active: 24 / 7 year-round. The job is organized in three shifts all year long, with the aim of supporting airport and transportation operations, by providing assistance to airlines that may require our help at any time.

What We Offer

• A great working environment
• Offices in Milan (your workplace)
• Full-time position
• Entry fixed-term contract
• 1.350,00 - €1.700,00 monthly net salary
• Ticket Restaurants for the days worked

About You

• You would like to explore careers in the Aviation Industry
• You are good at organizing with attention to detail, timeliness and resilience
• You love taking care of people and working in a team
• Your knowledge of the Italian and English language is at a very good working level
• Your MS Office skills are good
• The knowledge of French, Spanish and German languages is a nice to have, as a former work experience in Aviation / Transport / Tourism Industry.
• Growth mindset, learning agility and a passenger attitude will make you a perfect ValueGrouper!

At Value Group we value diversity, we offer the opportunity to learn every day through training and team activities; we take care of people well-being and offer an inclusive working environment.

This announcement is addressed to both sexes, pursuant to Italian law n. 198 of 11 April 2006 "Code of equal opportunities for men and women" and to persons of all ages and nationalities, pursuant to EU Directive 2000 / 78 "Equal treatment in employment".

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