Junior Operations & Customer Care Specialist | Milan

Value Group; Brescia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An innovative travel solutions company in Milan is seeking a Junior Operations & Customer Care Specialist. The role involves troubleshooting, managing services for passengers during flight disruptions, and providing operational support. Ideal candidates have strong organizational skills and customer care experience, with proficiency in Italian and English. This full-time position offers a net salary of €1,350 to €1,700 monthly and includes ticket restaurant benefits.

Servizi

Great working environment

Offices in Milan

Full-time position

Entry fixed-term contract

Restaurant tickets

Competenze

• Passion for the aviation industry and travel.
• Strong organizational and customer care skills.
• Ability to work in a team and take care of others.

Mansioni

• Provide operational support for IROPs management.
• Organize services for passengers and crews during disruptions.
• Update databases and optimize processes.

Conoscenze

Organizational skills

Attention to detail

Resilience

Customer care

Team collaboration

MS Office skills

English language proficiency

Italian language proficiency

Knowledge of French/Spanish/German

Descrizione del lavoro

ABOUT THE COMPANY

With a passion for revolutionizing travel since 2001, Value Group is the Italian leading company dedicated to delivering seamless, tech-driven solutions for IROPs management, passengers' care, and crew management. Complementing our innovative software solutions, we have created dedicated layover lounges worldwide that prioritize the human factor in travel experiences. By combining cutting-edge technology with personalized services, we provide high-quality, sustainable solutions that optimize disruption management and enhance passenger well-being. Join us in shaping the future of journey disruptions, where the human touch meets technological excellence!

ABOUT THE JOB

🌍 ARE YOU A TRAVEL LOVER?

🛫 ARE YOU PASSIONATE ABOUT THE AVIATION INDUSTRY?

💡 IS TROUBLESHOOTING YOUR SUPERPOWER?

Our Team is in hypergrowth and we are looking for a:

Junior Operations & Customer Care Specialist | Milan

WHAT WILL YOU DO: ROLE AND RESPONSIBILITIES

• TROUBLESHOOTING & SERVICES SCOUTING
• Operational support in the organization, management and follow-up activities about IROPs (flight cancellations, flight delays and diversions) vs. customers
• PASSENGERS & CREWS EXPERIENCE ORGANIZING – Organization and management of the suppliers line for the correct and efficient organization of services requested by the IROPs (Transfers / HOTAC / Refreshments for crews and PAX)
• Other activities: databases updating, processes and procedures optimization and any further day‑by‑day tasks.

WORKING HOURS

Our Operations Control Center is always active: 24 / 7 year-round! The job is organized in three shifts all year long, with the aim of supporting airport and transportation operations, by providing assistance to airlines that may require our help at any time.

WHAT WE OFFER

• A great working environment
• Offices in Milan (your workplace)
• Full‑time position
• Entry fixed‑term contract
• €1.350,00 - €1.700,00 monthly net salary
• Ticket Restaurants for the days worked

ABOUT YOU

• You would like to explore careers in the Aviation Industry
• You are good at organizing with attention to detail, timeliness and resilience
• You love taking care of people and working in a team
• Your knowledge of the Italian and English language is at a very good working level
• Your MS Office skills are goodThe knowledge of French, Spanish and German languages is a nice to have, as a former work experience in Aviation / Transport / Tourism Industry.

Growth mindset, learning agility and a passenger attitude will make you a perfect ValueGrouper! At Value Group we value diversity, we offer the opportunity to learn every day through training and team activities; we take care of the people well-being and for this we offer an inclusive working environment.

This announcement is addressed to both sexes, pursuant to Italian law n. 198 of 11 April 2006 "Code of equal opportunities for men and women" and to persons of all ages and nationalities, pursuant to EU Directive 2000 / 78 "Equal treatment in employment".

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