Junior Customer Success Manager — Impact from Day One

Live Story; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading content management platform in Italy is seeking a Junior Customer Success Manager to enhance customer satisfaction and engagement. The role involves supporting the Head of Success Management, managing brand clients, and delivering effective training materials. Ideal candidates are proactive, fluent in both English and Italian, and thrive in a fast-paced environment. This position offers an opportunity to make a visible impact from day one.

Competenze

• 1-2 years of experience in account management or a related field.
• Ability to build and maintain positive client relationships.
• Skilled at managing multiple projects simultaneously.
• Creative thinker familiar with digital tools and e-commerce.

Mansioni

• Support the Head of Success Management to evolve our strategy.
• Manage, train, and onboard brand clients, building long-term relationships.
• Communicate with customers ensuring timely responses.
• Analyze customer data to enhance satisfaction and engagement.
• Deliver product demonstrations to potential clients.
• Oversee customer projects ensuring timely execution.
• Create training and educational materials for clients.

Conoscenze

Strong communication skills

Project management

Client relationship management

Strategic mindset

Curiosity for technology

Fluency in English

Fluency in Italian

Descrizione del lavoro

A leading content management platform in Italy is seeking a Junior Customer Success Manager to enhance customer satisfaction and engagement. The role involves supporting the Head of Success Management, managing brand clients, and delivering effective training materials. Ideal candidates are proactive, fluent in both English and Italian, and thrive in a fast-paced environment. This position offers an opportunity to make a visible impact from day one.