Junior Customer Service Specialist - Fixed-term 12-months New Milan, Italy

Scalapay; Milano; Ibrido; EUR 23.000 - 26.000; Tempo pieno

Descrizione del lavoro

A leading fintech company in Milan is seeking a Junior Customer Service Specialist. This 12-month fixed-term role involves communicating with customers via various channels and documenting account information. Candidates should have experience in customer service, be fluent in Italian, and proficient in additional languages. The position offers a salary between €23,000 and €26,000, with opportunities for professional growth and part work-from-home options.

Servizi

Compensation package based on skills

International working environment

Opportunities for professional growth

Competenze

• Minimum of two years of customer service experience or equivalent.
• Work proficiency in French/Spanish/Portuguese is a plus.
• Legal working status in Italy (no sponsorship required).

Mansioni

• Communicate with customers via phone, email, chat, or social media.
• Document and maintain customer accounts per guidelines.
• Identify and assess customers' needs to ensure satisfaction.

Conoscenze

Familiarity with CRM systems

Customer service experience

Native or near-native Italian proficiency

Verbal and written communication skills

Ability to multi-task and prioritize

Formazione

High school diploma

Strumenti

Microsoft Windows

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Junior Customer Service Specialist - Fixed-term 12-months

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION

We are looking for a Junior Customer Service Specialist to help us keep growing. This is a 12-month fixed-term position based in Milan, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy.

WHAT YOU WILL DO

• Communicate with customers via telephone, email, online chat, or social media
• Be a point of reference for the first level agents in case of need
• Document personal information to create, update, or adjust customer accounts following strict guidelines
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Interact with the different departments on behalf of the customers
• Take the extra mile to engage customers

WHO WE ARE LOOKING FOR

• Familiarity with CRM systems and practices
• Minimum of two years Customer service experience or the equivalent experience.
• Availability to work in shifts
• Native or near-native proficiency in Italian (C1-C2)
• Work proficiency (B2+ level) in French and/or Spanish and/or Portuguese is a definite plus
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Legal working status in Italy (no sponsorship)

WHY YOU SHOULD JOIN SCALAPAY

• A compensation package based on skills and experience - the yearly salary band we have for this position is an Overall Total Earning between 23’000€ and 26’000€
• International environment with significant challenges to be met every day
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences
• Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

OUR HIRING PROCESS

1) A quick chat with one of our Talent Acquisition team member
2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3) A business case
4) A final chat with Simone, our CEO

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.