Junior Client Management (Fixed-term - 1 year)

AMILON; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading digital gift card company in Milan is seeking a Junior Client Management professional for a fixed-term position. The role involves managing B2B client relationships, addressing their needs, and ensuring high satisfaction levels. Candidates should have fluency in Italian and English, proficient organizational skills, and a proactive problem-solving mindset. Experience in customer support is advantageous. This full-time role offers an excellent opportunity to join a dynamic team.

Competenze

• Previous experience in client management or customer support is required.
• Must address client requests effectively and proactively manage relationships.
• Ability to multitask effectively in a dynamic environment.

Mansioni

• Support and manage assigned B2B clients, ensuring high levels of satisfaction.
• Address client requests and resolve issues through various tools.
• Maintain and enhance client relationships, ensuring seamless communication.
• Identify risks and take proactive measures to mitigate them.

Conoscenze

Fluency in Italian

Fluency in English (B2 level)

Strong problem‑solving mindset

Excellent organizational skills

Proficiency in Microsoft Office (Excel)

Knowledge of additional languages

Client-first approach

Formazione

Background or interest in economics, marketing, or finance

Strumenti

ERP systems

CRM software

Ticketing tools

Descrizione del lavoro

Junior Client Management (Fixed-term - 1 year)

Amilon is the company that revolutionized the digital gift card market, introducing them first in Italy. With headquarters in Italy and offices in Poland and Spain, today we are not just a gift card reseller, but a Digital Value enabler operating in three strategic areas: Reselling, Processing and Media & Engagement.

Thanks to our proprietary technology and innovative approach, we transform gift cards into valuable tools for companies, retailers and brands, creating new opportunities for incentive, engagement and monetization.

To strengthen our growth, we are looking for a Junior Client Management (Fixed-term - 1 year) to join our Operations team. The ideal candidate will be responsible for managing and supporting assigned B2B clients, ensuring a seamless experience by addressing their needs, resolving issues, and fostering long-term relationships. This role requires a proactive approach to risk management and problem‑solving, acting as the main point of contact for client inquiries related to our services.

• Support and manage assigned B2B clients, ensuring high levels of satisfaction
• Address client requests and resolve issues through ERP, ticketing tools, CRM, chat, and phone
• Identify risks, anticipate potential problems, and take proactive measures
• Maintain and enhance client relationships, ensuring seamless communication
• Collaborate with internal teams to improve overall service quality
• Fluency in Italian and English (B2 level)
• Strong problem‑solving mindset with a client‑first approach
• Excellent organizational skills and ability to multitask effectively
• Previous experience in client management or customer support
• Proficiency in Microsoft Office, particularly Excel
• Experience in the E‑Gift Card, loyalty, or incentive industry
• Knowledge of additional languages (Spanish, French, German, Polish, Czech, Romanian, Portuguese)
• Background or interest in economics, marketing, or finance

Are you the right person for this role? Apply now here on LinkedIn and join the Amilon team! 🚀

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Technology
• Information and Media
• Internet Marketplace Platforms