Jr. Customer Service Specialist

Dentsply Sirona; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading manufacturer of dental products is seeking a Junior Customer Service Specialist in Rome. This role involves providing support to customers and Sales Teams, managing order entries in the ERP system, and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates should possess excellent communication skills and adaptability to a dynamic work environment. The position offers a fixed-term contract along with health benefits.

Servizi

Health insurance

Accident coverage

Meal vouchers

Competenze

• Excellent communication skills are essential.
• Strong listening skills and a problem-solving orientation are required.
• Flexibility and adaptability to teamwork in dynamic environments are important.

Mansioni

• Provide daily support to customers and Sales Teams via email and phone.
• Enter and monitor orders in the ERP system, ensuring compliance.
• Assist in processing orders in line with back-office procedures.
• Manage order status using company tools in collaboration with Supply Chain.
• Handle requests regarding product availability, pricing, and order status.

Conoscenze

Excellent communication skills

Strong listening skills

Problem-solving orientation

Flexibility

Strumenti

SalesForce.com

Dynamics AX

Descrizione del lavoro

Requisition ID: 81520

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Dentsply Sirona is looking for its Rome office:

Junior Customer Service Specialist – Temporary

The selected candidate will join our Customer Service Team, a strategic department that supports both end customers and Sales Teams. This team is a daily point of reference for all operational activities related to order management, customer master data, and post-sales service, directly contributing to customer satisfaction and the efficiency of company processes.

This is an operational and dynamic role that requires attention to detail, problem-solving skills, and a collaborative mindset.

You will work closely with Sales, Credit, Supply Chain, and Marketing departments to ensure smooth operations and deliver an excellent Customer Experience.

In practice, you will have the opportunity to learn, in a dynamic and multinational environment, how to provide assistance to customers and the sales network. Under the supervision of a tutor, you will gain insight into how the entire order cycle is managed within a leading company in the medical device market—from customer coding requests to order entry and monitoring, through to post-sales support.

Responsibilities

Main responsibilities include, but are not limited to:

• Provide daily support to customers and Sales Teams via email, phone, and company platforms (SalesForce.com, MS Teams).
• Enter and monitor orders in the ERP system (Dynamics AX), ensuring compliance with internal procedures.
• Assist customers and Sales Teams to ensure order processing in line with back-office procedures and processes.
• Manage, monitor, and verify order and shipment status using company tools (Dynamics AX, Movex, courier websites, Webshop, etc.) and in collaboration with Supply Chain, aiming to improve customer satisfaction.
• Handle requests from customers or Sales Teams regarding product availability, pricing, promotions, order status, invoicing, etc.
• Manage interactions with customers and the sales network through case management in SalesForce.com.

Requirements

• Excellent communication skills.
• Strong listening skills and problem-solving orientation.
• Flexibility and ability to adapt to teamwork in dynamic environments.

We offer a fixed-term contract, health insurance, accident coverage, and meal vouchers.

Work location: Rome

Please remove from your CV any information regarding gender, marital status, caregiving responsibilities, or any other details that are not relevant to the selection process.

DentsplySirona is an Equal Opportunity/ Affidantional Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [e-mail]. Please be sure to include “Accommodation Request” in the subject.