ITSM Specialist - BMC Helix & ITIL Expert (Hybrid)

BaxEnergy; Torino; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A technology solutions company in Torino is looking for an ITSM Specialist with strong knowledge of ITSM processes and advanced expertise in BMC Helix. The ideal candidate will manage ITSM modules and ensure alignment with ITIL best practices. Responsibilities include configuring the ITSM platform and collaborating with IT teams for optimization. This role offers flexible working with 3 days on site and 2 days remote. Suitable candidates should have 2-3 years of experience with ITSM solutions and excellent communication skills.

Servizi

Inclusive workspaces

Extensive learning opportunities

Flexible career path

Competenze

• 2-3 years of experience with BMC Helix or other ITSM solutions.
• Ability to configure and customize ITSM modules on BMC Helix.
• Experience in troubleshooting and supporting ITSM platforms.

Mansioni

• Configure, customize, and administer the customer’s ITSM platform.
• Manage the implementation of ITSM modules.
• Analyze business requirements and translate them into technical solutions.
• Ensure all implementations adhere to ITIL best practices.
• Monitor and optimize system performance.

Conoscenze

BMC Helix

ITSM processes

ITIL best practices

Analytical skills

Problem-solving skills

Effective communication

Teamwork

Customer-oriented communication

Formazione

ITIL certification

BMC Helix certification

Descrizione del lavoro

A technology solutions company in Torino is looking for an ITSM Specialist with strong knowledge of ITSM processes and advanced expertise in BMC Helix. The ideal candidate will manage ITSM modules and ensure alignment with ITIL best practices. Responsibilities include configuring the ITSM platform and collaborating with IT teams for optimization. This role offers flexible working with 3 days on site and 2 days remote. Suitable candidates should have 2-3 years of experience with ITSM solutions and excellent communication skills.