Italy Management System Certification Commercial Support Advisor

RINA; Palermo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A multinational services firm in Italy is seeking a Commercial Support Advisor to provide administrative support within their Mediterranean & Africa Certification Division. This role focuses on managing customer interactions, handling quotations, and ensuring accurate documentation. Candidates must have a high school diploma, excellent communication skills, and proficiency in Microsoft Office. The position is critical for supporting sales teams and improving customer service, contributing to data analysis, and maintaining records within a dynamic work environment.

Competenze

• High School Diploma/GED in Economics or Computer Science.
• Excellent communication skills with a professional approach.
• Ability to multitask and work efficiently.
• Proficiency in Microsoft Office suite and relevant software.
• Basic IT skills including CRM system usage.

Mansioni

• Manage customer data and maintain accurate records.
• Assist in creating and issuing quotations.
• Provide support for sales document preparation.
• Communicate effectively with customers.
• Assist with data analysis related to customer interactions.

Descrizione del lavoro

RINA is currently recruiting for a Italy Management System Certification Commercial Support Advisor to join its office in Rome or Palermo or Rozzano or Pescara, within the Mediterranean & Africa Certification Division.

Mission

The Commercial Support is responsible for the administrative aspects of customer interactions, managing quotes, and finalizing contracts. This position supports the sales team in providing efficient and effective customer service, while ensuring accurate record keeping and contributing to marketing intelligence activities.

Key Accountabilities

• Customer Data Management:
• Create and maintain accurate customer records in the database.
• Ensure customer information is current and complete.
• Handle customer requests for account information and updates.
• Quotation Issuance:
• Assist in creating and issuing quotations to customers.
• Implement and manage simple pricing strategies in collaboration with the sales team.
• Ensure consistency and accuracy in quotation documentation.
• Administrative Support:
• Provide support to the sales team in document preparation and data entry.
• Maintain organized files and records related to customer interactions and quotations.
• Collaborate with team members to streamline processes.
• Customer Communication:
• Effectively communicate with customers to gather information needed to issue quotations.
• Ensure timely and professional responses to customer inquiries.
• Data Analysis and Reporting:
• Assist with data analysis activities related to customer interactions, pricing, and market trends.
• Generate reports to support decision-making processes within the sales team.
• Contribute to the improvement of data analysis and reporting processes.
• Documentation and Recordkeeping:
• Maintain accurate and organized records of customer interactions and transactions.
• Document details of offers, pricing agreements, and other relevant information.
• Ensure compliance with company recordkeeping policies.

Education

High School Diploma/GED in Economics or Computer Science

Qualifications

• Excellent communication skills, with the ability to interact professionally with clients and internal teams. High attention to detail and accuracy in managing client information and pricing agreements.
• Ability to multitask and work efficiently in a fast‑paced commercial environment.
• Proficiency in Microsoft Office suite (Excel, Word, Outlook), SharePoint and other relevant business software.
• Knowledge of company policies relating to data protection, compliance and record keeping.
• Although not always mandatory, any previous experience in business support, issuing quotations, ensuring accuracy and consistency of documentation, customer service, or a related field would be an advantage. This includes internships, part‑time roles or volunteer experience.
• Familiarity with RINA services is advantageous.
• Be willing to learn about quotations to effectively support commercial, operations and client teams.
• Basic IT skills are essential, including the ability to use customer relationship management (CRM) systems, accurately enter data and use other relevant software tools.

Competencies

• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.