Italian-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible)

AetherCore; Milano; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading customer support company is seeking an Italian-speaking Customer Technical Advisor for a project based in Athens, Greece. This full-time role involves responding to customer inquiries and providing technical support. Candidates must have strong problem-solving skills and fluency in Italian and English. The company offers relocation support, competitive salary, and a range of benefits, including health coverage and free Greek lessons.

Servizi

Paid travel expenses for relocation

Two weeks of hotel accommodation

Health coverage and private healthcare plan

Competitive salary with bonuses

Free Greek language lessons

Competenze

• Must be able to type at least 20 words per minute.
• Native or fluent Italian language skills are essential.
• A good command of English is necessary at a minimum C1 level.

Mansioni

• Respond to customer inquiries via phone and follow established processes.
• Accurately log customer queries and feedback.
• Troubleshoot technical issues using available resources.

Conoscenze

Native or fluent Italian language skills

Good command of English (C1 level)

Problem-solving and troubleshooting skills

Active listening and communication abilities

Formazione

High school diploma or equivalent

Descrizione del lavoro

Italian‑Speaking Customer Technical Advisor – Greece (Remote from Greece Possible)

We are currently seeking Italian‑speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided.

Position Overview

As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards.

Key Responsibilities

• Respond to customer inquiries via phone, following established processes.
• Accurately log customer queries and feedback in the system.
• Handle customer complaints according to escalation policies.
• Ensure all support requests are addressed within agreed service levels.
• Troubleshoot technical issues using available resources.
• Provide solutions to common technical questions.

Candidate Profile

• High school diploma or equivalent.
• Native or fluent Italian language skills.
• Good command of English (minimum C1 level).
• Ability to type at least 20 words per minute.
• Strong problem‑solving and troubleshooting skills.
• Good active listening and communication abilities.

Offer and Benefits

• Paid travel expenses for relocation to Greece.
• Two weeks of hotel accommodation upon arrival.
• Assistance with securing long‑term housing through a real‑estate agency (no additional fees).
• Renewable 12‑month employment contract.
• Health coverage and private healthcare plan.
• Competitive salary with performance‑related bonuses.
• Full‑time schedule: 40 hours per week (8‑hour shifts, 5 days per week).
• Free Greek language lessons.

If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.