Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Roma; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A company specialized in customer support is seeking an Italian-speaking Customer Support Agent. The role involves assisting customers in resolving inquiries and technical issues while ensuring satisfaction. Ideal candidates should be proficient in Italian and have at least a B2 level in English. This position is based in Lisbon, Portugal, with relocation assistance provided.

Competenze

• Native proficiency in Italian and at least B2 level in English required.
• Experience in customer service is a plus.
• Ability to troubleshoot technical issues.

Mansioni

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document actions taken and escalations.

Conoscenze

Native Italian proficiency

B2 level in English

Troubleshooting skills

Customer service orientation

Descrizione del lavoro

Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities:

• Respond to customers’ inquiries via phone, email, or chat
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
• Document all actions taken and escal...