Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Roma; In loco; EUR 14.000 - 16.000; Tempo pieno

Descrizione del lavoro

AetherCore is seeking a Customer Support Agent to join their team in Lisbon. The role requires native Italian proficiency and B2 level in English, with responsibilities including customer inquiries, troubleshooting, and maintaining service standards. The position offers competitive compensation, including a base salary, bonuses, and various allowances.

Servizi

Language Premium: €600/year

Transportation Allowance: €720/year

Performance Bonus: 5% of annual base salary

Meal Allowance: €7.63/day

Relocation Bonus: €2,500 gross

Competenze

• C2 proficiency in Italian and B2 level in English required.
• Experience in customer support is a plus.
• Strong communication skills and empathy are essential.

Mansioni

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document actions taken and escalate complex issues as needed.

Conoscenze

Communication

Proactive attitude

Team player

Time management

Empathy

Strumenti

Google products

Descrizione del lavoro

We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities:

• Respond to customers’ inquiries via phone, email, or chat

• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)

• Document all actions taken and escalate complex issues as needed

• Maintain high customer service standards with empathy and attention to detail

Requirements:

• Language Requirements:C2proficiency in Italian and B2 level in English

• Experience: Senior or Junior level (Experience in customer support is a plus)

• Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy

• Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Available Positions:

• Senior Role: Requires 1 year of customer support experience, fixed Monday to Friday schedule (40 hours/week)

• Junior Role: Rotative schedule (Monday-Sunday between 7 AM and 11 PM, 40 hours/week)

Compensation & Benefits:

• Base Salary: €14,000/year (up to €15,680 for senior profiles), paid in 12 or 14 installments

• Language Premium: €600/year

• Transportation Allowance: €720/year

• Performance Bonus: 5% of annual base salary

• Meal Allowance: €7.63/day (paid 11 times/year via meal card)

• Relocation Bonus: €2,500 gross + assistance with accommodation and administrative support

Location:

• On-site in Lisbon, Portugal

If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!

Apply Now to join our team and start your new career in Lisbon.