Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading customer service provider is seeking an Italian-speaking Customer Support Agent to join their team in Lisbon, Portugal. Candidates must have native proficiency in Italian and a B2 level in English. Responsibilities include responding to customer inquiries, troubleshooting issues, and documenting actions taken. The ideal candidate should have strong communication skills and a proactive attitude. This role offers relocation support.

Competenze

• C2 proficiency in Italian and B2 in English is required.
• Experience in customer support is a plus.
• Basic troubleshooting abilities.

Mansioni

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve technical issues.
• Document all actions taken and escalate issues as needed.
• Maintain high customer service standards.

Conoscenze

Strong communication

Proactive attitude

Team player

Time management

Empathy

Strumenti

Google products (Gmail, Chrome, Google Drive)

Descrizione del lavoro

Overview

Italian-speaking Customer Support Agent with native proficiency in Italian and at least B2 level English to join our team in Lisbon, Portugal with relocation.

Key Responsibilities

• Respond to customers’ inquiries via phone, email, or chat
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
• Document all actions taken and escalate complex issues as needed
• Maintain high customer service standards with empathy and attention to detail

Requirements

• Language: Italian C2 proficiency and English B2
• Experience: Senior or Junior level (Experience in customer support is a plus)
• Soft Skills: Strong communication, proactive attitude, team player, time management, empathy
• Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Location

• On-site in Lisbon, Portugal