Italian-Speaking Customer Support Agent

WW Talents; Siena; In loco; EUR 14.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation package

Flight ticket within EU

Airport pickup

Hotel accommodation

Real estate agency fee

Performance bonus

Descrizione del lavoro

WW Talents in Athens, Greece, is hiring an Italian-Speaking Customer Support Representative to join an international team onsite. The role includes paid training, full relocation support, and a competitive package.

You will provide Italian-language support across phone, email, and chat, handle inquiries, and document interactions, all while maintaining high customer satisfaction in a fast-paced environment.

Competenze

• Fluent Italian with C1/C2 level proficiency.
• English at B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused approach with empathy.
• Good problem-solving and troubleshooting abilities.
• Accurate data entry and attention to detail.
• Willingness to work rotating shifts in a fast-paced team.

Mansioni

• Provide professional Italian-language support via phone, email, and chat.
• Respond to inquiries and resolve account-related issues.
• Assist customers with platform, product and service questions.
• Troubleshoot issues and offer effective solutions.
• Handle requests efficiently while maintaining satisfaction.
• Document interactions in CRM and internal systems.
• Follow quality and productivity standards.
• Explain platform features to customers.

Conoscenze

Fluent Italian

English proficiency

Communication skills

Customer focus

Problem solving

Data entry

Attention to detail

Teamwork

Adaptability

Rotating shifts

Descrizione del lavoro

Build your international Customer Support career in Athens, Greece.A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as anItalian-Speaking Customer Support Representativeand work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offerspaid training, a competitive salary package, and full relocation support.

Position:Italian-Speaking Customer Support Representative
Location:Athens,Greece – Onsite
Schedule:5 days per week, 8 hours/day withrotational shifts
Compensation:€1,100 gross/month x 14 salaries + Performance bonus upto15%+Fully paid training+ Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

As anItalian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We’re Looking For

• Fluent Italian – C1/C2 level
• English B2+for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided