Italian-speaking customer support agent

WW Talents; Palermo; In loco; EUR 20.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Paid training

Multicultural environment

Professional environment

Descrizione del lavoro

WW Talents in Greece is seeking an Italian-Speaking Customer Support Representative to join an international team onsite. Fluency in Italian and a good command of English (B2+) are required; no prior experience is necessary as full paid training is provided and relocation support is offered.

You will handle inquiries by phone, email, and chat, resolve account issues, and help customers navigate the platform.

Competenze

• Fluent Italian language skills.
• English B2+ for training and internal communication.
• Experience in customer support is a plus but not required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, multicultural team.

Mansioni

• Provide professional customer support in Italian via phone, email, and chat.
• Respond to customer inquiries and resolve account-related issues.
• Assist customers with platform, product, and service-related questions.
• Troubleshoot issues and provide effective solutions.
• Handle customer requests efficiently while maintaining customer satisfaction.
• Accurately document customer interactions in CRM and internal systems.
• Follow established quality and productivity standards.
• Help customers understand the platform and available features.

Conoscenze

Italian language proficiency

English communication

Problem-solving

Customer-focused mindset

Strumenti

CRM systems

Descrizione del lavoro

Build your international Customer Support career in Greece.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Position: Italian-Speaking Customer Support Representative
Location: Greece – Onsite
Schedule: 5 days per week, rotational shifts between 08:00–00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• Performance bonus up to 10%
• Fully paid training from day one
• International and multicultural working environment
• Professional and supportive working environment

Relocation Support

Already living in Greece? You can join the team onsite at the designated office location.

Relocating from another EU country? Full relocation support is provided, including:

• 2 weeks of hotel accommodation
• Airport pickup

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided