Italian Speaking Customer Service for Logistics Company in Greece

Mercier Consultancy MD; Italia; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A logistics consultancy company is hiring Italian Speaking Customer Service Representatives for a leading logistics firm based in Greece. The role involves assisting clients in Italian with logistics services, handling inquiries, and resolving issues. Ideal candidates have experience in customer service and strong communication skills. This position offers a competitive salary, health insurance, and a fully paid relocation package.

Servizi

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Competenze

• Fluency in Italian (both written and spoken) is essential; knowledge of Greek or English is advantageous.
• Previous experience in customer service, preferably within the logistics or transportation industry.
• Strong multitasking abilities and time management skills.

Mansioni

• Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules.
• Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
• Collaborate with internal teams to provide timely support to customers.

Conoscenze

Fluency in Italian

Excellent communication skills

Customer-focused mindset

Problem-solving abilities

Strumenti

Customer service software

CRM applications

Descrizione del lavoro

Italian Speaking Customer Service for Logistics Company in Greece

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.

Key Responsibilities

• Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in Italian
• Assist customers with service requests, pricing inquiries, and contract management
• Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty
• Document all customer interactions and maintain accurate records in the CRM system
• Collaborate with internal teams, including operations and dispatch, to provide timely support to customers
• Stay informed about logistics trends and service offerings to enhance customer interactions

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of Greek or English is advantageous
• Previous experience in customer service, preferably within the logistics or transportation industry
• Excellent communication and interpersonal skills
• Strong problem‑solving abilities and a customer‑focused mindset
• Ability to multitask and manage time effectively in a fast‑paced environment
• Proficiency in using customer service software and CRM applications
• Willingness to work flexible hours, including evenings and weekends if required

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..