Italian Speaking Customer Service Agent For Booking.com - Work Remote In Greece

Mercier Consultancy MD; Italia; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

13th and 14th salaries

Fully paid training

Health insurance

Relocation package

Performance bonus

Multicultural team

Job summary

Mercier Consultancy MD is hiring an Italian-speaking Customer Service Agent for Booking.com in Greece. You will deliver exceptional support to travelers via phone, email, and chat, handling bookings, inquiries, and policy questions while upholding Booking.com's brand standards.

Join a vibrant, multicultural team with relocation support, fully paid training, and a competitive salary plus 13th/14th salaries and performance bonuses.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Proficiency in English to communicate in an international environment.
• EU passport or valid residency permit in Greece.
• Passion for tourism and delivering high-quality customer experiences.
• Problem-solving skills and proactive attitude for service-related challenges.
• Experience in hospitality, travel, or customer service is desirable for Italian-speaking roles.

Responsibilities

• Deliver professional and empathetic customer support via phone, email, and chat for Booking.com users.
• Manage accommodation inquiries, booking modifications, and cancellations.
• Resolve travel-related issues promptly to maintain high customer satisfaction.
• Collaborate with hotel partners to troubleshoot reservation discrepancies and uphold standards.
• Provide guidance on travel policies and platform features for a seamless experience.
• Maintain detailed records of customer interactions for service improvements.
• Represent the Booking.com brand identity in all interactions.

Skills

Italian language (native/fluent)

English language

Job description

Italian Speaking Customer Service Agent For Booking.com

Job Overview

We are currently sourcing exceptional talent for an Italian Speaking Customer Service Agent For Booking.com position in Greece. This is an unparalleled opportunity to advance your career within the tourism industry, providing world-class support to travelers while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece programs.

Key Responsibilities

• Deliver professional and empathetic customer support via phone, email, and chat for Booking.com users
• Manage accommodation inquiries, booking modifications, and cancellation requests within the fast-paced tourism sector
• Ensure high levels of customer satisfaction by resolving travel-related issues with speed and efficiency
• Collaborate with international hotel partners to troubleshoot reservation discrepancies and maintain service standards
• Provide expert guidance on travel policies and platform features to ensure a seamless vacation experience
• Maintain detailed records of customer interactions to contribute to our continuous service improvement initiatives
• Act as an ambassador for our tourism industry clients, upholding the prestigious Booking.com brand identity

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role
• Proficiency in English to effectively communicate within our international work environment
• Valid EU passport or valid residency permit in Greece
• Strong passion for the tourism industry and delivering high-quality customer experiences
• Excellent problem-solving skills and a proactive approach to technical or service-related challenges
• Previous experience in hospitality, travel, or customer service is highly desirable for Italian-speaking jobs

Benefits

What We Offer

• Competitive Monthly Salary
• Two extra salaries per year (13th and 14th salary) to support your financial growth
• Fully Paid Training programs to ensure your success in the tourism sector
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation
• Attractive Monthly Performance Bonus based on your outstanding results
• The opportunity to join a diverse, multicultural team in a vibrant, supportive environment

Life in Greece

Choosing to pursue one of our Italian-speaking jobs means embracing the legendary beauty and history of Greece. You will enjoy a Mediterranean climate with year-round sunshine, stunning coastal vistas, and a rich cultural heritage that makes living in Greece an unforgettable experience for international professionals.

Beyond the professional advancement, Greece offers an incredible quality of life, featuring world-famous gastronomy, vibrant social nightlife, and a welcoming local community. With our relocation support, your transition to life in Greece is seamless, allowing you to focus on your career in the tourism industry while enjoying everything that this beautiful country has to offer.