Italian-speaking Customer Service Agent (FedEx Project)

Talent Bridge Europe; Verona; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading logistics support company is seeking Italian-speaking Customer Service Agents to provide remote support. Responsibilities include assisting customers with shipment tracking and ensuring high-quality service. Ideal candidates will have fluency in Italian and good English skills. The role offers a monthly salary starting at €1,100 gross with opportunities for bonuses and raises over time. Join a multicultural team dedicated to long-term stability and career growth.

Servizi

Performance bonus up to 15%

Salary increases over time

Relocation package for EU candidates

Competenze

• Fluency in Italian is essential for customer support.
• Ability to work independently from home is crucial.
• Strong problem-solving skills required.

Mansioni

• Provide customer support via phone, email, or chat in Italian.
• Assist with shipment tracking and delivery information.
• Collaborate with internal teams on customer cases.

Conoscenze

Native/fluent Italian

Good command of English

Strong problem-solving orientation

Customer service orientation

Descrizione del lavoro

Italian-speaking Customer Service Agent (FedEx Project)

Company: Talent Bridge Europe

Location: Fully remote, based in Greece

About The Role

We are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards.

Responsibilities

• Provide customer support via phone, email, or chat in Italian.
• Assist with shipment tracking, delivery information, and issue resolution.
• Ensure a high-quality customer experience consistent with brand guidelines.
• Collaborate with internal teams to follow up on customer cases.

Salary & Benefits

• Monthly salary: €1,100 gross
• Performance bonus: Up to 15% of monthly salary
• Salary increase: Raises to €1,150 gross after 36 months
• Remote work: Full-time Work-At-Home-Agent (WAHA) option

Relocation package (for EU candidates relocating to Greece):

• 2 weeks hotel accommodation
• Flight ticket (within EU)
• Airport pick-up
• Real estate agency fee covered

Requirements

• Native/fluent Italian
• Good command of English
• Ability to work from home independently and reliably
• Strong problem‑solving and customer service orientation
• EU passport or residence permit

Working Schedule

• Full-time, Monday to Friday
• Rotative shifts between 08:00-21:00
• 8 hours per day + breaks

Contract Type

• Full-time
• Remote (based in Greece)

Why Join Us?

• Long-term stable project
• Fully remote setup
• Clear career progression
• Multicultural and supportive team