Italian-Speaking Customer Experts Jobs - Remote Inside Greece

Dila Recruitment; Bologna; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A recruiting firm is looking for a Customer Expert to handle customer communications via phone, chat, and email. The ideal candidate must be fluent in Italian and possess excellent communication skills in English. Responsibilities include maintaining customer satisfaction and tracking cases efficiently. This is a remote position, primarily supporting the Greek market with numerous benefits including relocation support and a competitive salary package.

Servizi

Relocation support including flight tickets

Competitive salary with bonuses

Health care benefits

Training by certified instructors

Free online Greek language courses

Competenze

• Fluency in Italian is a must.
• Very good communication skills in English at B2 level.
• Exceptional problem-solving and soft skills.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure timely closure.
• Maintain high customer satisfaction.

Conoscenze

Fluency in Italian

Communication skills in English (B2)

Exceptional communication & soft skills

Problem-solving skills

Technical knowledge

Multitasking ability

Team player

Descrizione del lavoro

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Expert

Work model: Remote in Greece

Location: Greece

Employment type: Full-time

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring

• Fluency in Italian
• Very good communication skills in English B2 level
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer

• Complete support to help you ease your relocation to Greece, we cover your flight tickets expenses, 2 weekshotel accommodation (including breakfast), support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year + monthly performance bonus , Sundays and public holidays are paid 200%
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses