Italian-Speaking Customer Expert - Remote fromGreece

EU Best Jobs; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading customer service provider is seeking individuals to deliver exceptional service in Verona, Italy. Responsibilities include troubleshooting, analyzing customer feedback, and ensuring satisfaction through effective case management. Candidates should possess excellent Italian and good English communication skills, with prior experience in premium or luxury brands being advantageous. This position offers competitive compensation, relocation support, and professional growth opportunities.

Servizi

Complete relocation support

Competitive monthly salary

Health care benefits

Professional growth opportunities

Free online Greek language courses

Competenze

• Previous experience in customer service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases effectively.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting and resolve cases efficiently.
• Call, collect and analyze customer feedback.
• Ensure customer satisfaction by following up on escalated cases.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Formazione

Bachelor's degree preferred

Strumenti

CRM systems

Descrizione del lavoro

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas