Italian-Speaking Customer Expert Remote from Greece

EU Best Jobs; Prato; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading job placement service is seeking a Customer Service Representative in Tuscany, Italy. The role requires excellent Italian language skills, and prior experience in customer service, ideally in the luxury sector. You will provide exceptional support and manage customer queries. Full training is provided along with relocation support to Greece. This position offers a competitive salary and various professional development opportunities.

Servizi

Relocation support

Health care benefits

Free online Greek language courses

Professional growth opportunities

Competenze

• Experience in customer service ideally in a premium or luxury brand.
• Ability to handle sensitive cases with empathy and professionalism.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting and analyze customer feedback.
• Manage customers with a premium service experience.

Conoscenze

Italian language skills

English communication skills

Interpersonal skills

Computer literacy

Formazione

Bachelor’s degree

Strumenti

CRM systems

Descrizione del lavoro

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover flight tickets, hotel accommodation support, and house searching process).
• Competitive monthly salary (14 salaries per year).
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Hr Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type: Full Time

Experience: years

Vacancy: 1