Italian Speaking Customer Experience Specialist - Athens, Greece

Patrique Mercier Recruitment JP; Milano; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency seeks an Italian Speaking Customer Experience Specialist based in Athens, Greece. The role involves guiding Italian-speaking customers, resolving inquiries, and providing exceptional service in a dynamic environment. Candidates should be fluent in Italian and English, possess strong communication skills, and have a passion for customer service. Benefits include private health insurance, a performance bonus, and a fully paid relocation package.

Servizi

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package

Competenze

• Fluent in both spoken and written Italian and English.
• Proven ability to thrive in a customer service environment.
• Experience in a customer service or client-facing role preferred.

Mansioni

• Communicate effectively with Italian-speaking customers.
• Deliver exceptional service that aligns with company values.
• Work with teams to resolve customer concerns.
• Track interactions in the CRM system.
• Contribute to training and improvement initiatives.

Conoscenze

Fluency in Italian

Fluency in English

Exceptional communication skills

Problem-solving skills

Customer-first mindset

Attention to detail

Descrizione del lavoro

Join the dynamic team at Patrique Mercier Recruitment JP as an Italian Speaking Customer Experience Specialist in the vibrant city of Athens, Greece! This role is perfect for individuals who are passionate about providing outstanding customer service and want to embrace an international work environment. You will be the voice of our brand, guiding Italian-speaking customers through their journey and ensuring they have a seamless experience. Nestled in a city that beautifully merges ancient history with modern living, this opportunity promises not only professional growth but also a chance to immerse yourself in the rich Greek culture. If you thrive in fast-paced environments and are dedicated to elevating customer experiences, we want to hear from you!

Responsibilities

• Communicate effectively with Italian-speaking customers via phone, email, and chat to understand and resolve their inquiries.
• Deliver exceptional service that aligns with the company’s values and standards.
• Work closely with cross-functional teams to address and resolve customer concerns.
• Maintain an up-to-date knowledge of products and services to provide accurate information.
• Record and track customer interactions in the CRM system for seamless follow-up.
• Contribute to ongoing training and development initiatives to foster a culture of continuous improvement.
• Share customer feedback to help influence the development of new strategies and improvements.

Requirements

• Fluency in Italian and English, both spoken and written.
• Exceptional communication and interpersonal skills, with a customer-first mindset.
• Proven ability to thrive in a customer service environment.
• Strong problem-solving skills and attention to detail.
• Experience in a customer service or client-facing role is preferred.
• A keen interest in working in an international setting.
• Team player with a positive attitude and willingness to learn.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )