Italian speaking -Customer Experience Associate Remote inPT

Nexusbal; Firenze; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A multinational customer service provider is seeking Italian Customer Service Representatives to support a global client in Portugal. This fully remote role is open to candidates living in Portugal and offers an exciting opportunity to develop customer service skills in a dynamic, multicultural environment. Responsibilities include handling customer inquiries and delivering excellent service. Strong proficiency in Italian (C1/C2) and English (C1) is required.

Servizi

Competitive salary

Performance-based incentives

Full training provided

Career growth potential

Competenze

• C1/C2 level proficiency in Italian is a must.
• Strong English communication skills at C1 level required.
• Exceptional problem-solving and interpersonal skills are needed.

Mansioni

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information and troubleshooting.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalation issues.

Conoscenze

Proficiency in Italian

Strong English communication skills

Exceptional problem-solving skills

Interpersonal skills

Descrizione del lavoro

Are you an Italian speaker looking for an exciting opportunity abroad?

We are hiring Italian Customer Service Representatives to join an international team supporting a global client in Portugal. If you are already living in Portugal, this position is fully remote, allowing you to work from anywhere in the country—except the islands. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Assist with product information, troubleshooting, and issue resolution
• Deliver excellent customer service while ensuring a positive customer experience
• Follow up on customer requests and escalation issues when necessary

Requirements

• Proficiency in Italian (C1 / C2 level)
• Already residing in Portugal (remote work available from any city except the islands)
• Strong English communication skills (C1 level)
• Exceptional problem-solving and interpersonal skills

Additional Information

• Must hold a European passport (visa sponsorship is not provided)
• Previous experience in customer service is advantageous but not required

What’s Offered

• Competitive salary and performance-based incentives
• Full training provided
• Opportunity to work in an international environment with career growth potential