Italian Market Order & Customer Service Coordinator

SATO Europe; Bologna; In loco; EUR 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Laptop

25 days holiday

14 annual payments

CCNL

Descrizione del lavoro

SATO Europe is seeking a Junior Customer Service Representative for the Italian market, based in Bologna. You will feed orders into our ERP, manage inquiries and ensure timely order processing, with end-to-end follow-up to deliver a happy customer experience.

You will coordinate office administration, maintain records, assist invoicing, and support relationships with partners and end-users. The role offers a stable full-time position with a laptop and 25 days of holiday in a dynamic,

Competenze

• Fluent in Italian for invoicing and accounting management.
• Excellent written and spoken English and Italian.
• Experience with ERP/Oracle is advantageous.
• CRM knowledge or certification preferred.
• Experience in call centers, front/back office or customer support encouraged.

Mansioni

• Primary point of contact for inbound calls and emails.
• Process orders, RFQs, follow-up backorders.
• Build and manage relationships with partners and end-users.
• Coordinate office administration and vendor records.
• Assist invoicing and accounting tasks when needed.
• Maintain organized filing and documentation.

Conoscenze

Telephone handling

Customer service

Organizational skills

Attention to detail

Italian & English proficiency

MS Office

ERP exposure

Formazione

CRM certification

Degree

Strumenti

Oracle

Salesforce

Descrizione del lavoro

SATO Europe is seeking a Junior Customer Service Representative for the Italian market, based in Bologna. You will feed orders into our ERP, manage inquiries and ensure timely order processing, with end-to-end follow-up to deliver a happy customer experience.

You will coordinate office administration, maintain records, assist invoicing, and support relationships with partners and end-users. The role offers a stable full-time position with a laptop and 25 days of holiday in a dynamic,