Italian Customer Support Agent — Relocate to Athens

Cross Border Talents; Genova; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global BPO company is seeking an Italian Customer Support Agent to assist customers in Athens, Greece. This role includes solving customer issues via phone and email while delivering personalized support. The ideal candidate is fluent in Italian and has strong English skills, tech proficiency, and a collaborative mindset. The company offers relocation assistance, a competitive salary, and a supportive environment for career growth.

Servizi

Competitive salary + performance-based bonus

Paid travel expenses to Athens

14 days of hotel accommodation upon arrival

Relocation assistance + housing search support

Competenze

• Fluent in Italian.
• Solid English skills (B2 or higher).
• Basic tech proficiency and ability to learn new tools quickly.
• Availability to work rotating shifts.

Mansioni

• Assist Italian-speaking customers via phone, email, and chat.
• Troubleshoot problems using tools, training, and documentation.
• Handle inquiries with professionalism and empathy.
• Offer solutions to frequently asked questions.
• Maintain accurate records of customer interactions.

Conoscenze

Fluent in Italian

Solid English skills (B2 or higher)

Basic tech proficiency

Strong communication skills

Time management skills

Active listening

Emotional intelligence

Team-player mindset

Descrizione del lavoro

A leading global BPO company is seeking an Italian Customer Support Agent to assist customers in Athens, Greece. This role includes solving customer issues via phone and email while delivering personalized support. The ideal candidate is fluent in Italian and has strong English skills, tech proficiency, and a collaborative mindset. The company offers relocation assistance, a competitive salary, and a supportive environment for career growth.