Italian Customer Service Representative - Relocate Abroad

Cbtalents; Genova; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is hiring a Customer Service Representative to support an international brand abroad. This role requires relocation and fluency in both Italian and English. Responsibilities include providing high-quality service via various channels and assisting with customer inquiries. The position comes with a competitive salary and a relocation package, along with various employee benefits.

Servizi

Competitive monthly salary

Relocation package

Health coverage and various employee benefits

Comprehensive training provided by certified trainers

Opportunities for professional development and career advancement

Special events and corporate social responsibility initiatives

Free online language courses

Competenze

• Fluency in Italian and English.
• Customer-focused with a positive, empathetic, and professional attitude.
• Basic computer literacy and comfortable with CRM systems or support tools.

Mansioni

• Provide high-quality customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding products, orders, services, billing, and technical issues.
• Escalate unresolved issues to appropriate internal departments when necessary.

Conoscenze

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Descrizione del lavoro

Overview

THIS IS NOT A REMOTE JOB. IT INVOLVES RELOCATION. THERE IS NO PERMANENT ACCOMMODATION PROVIDED.

Locations

Locations: Bulgaria, Greece or Portugal.

Work Model: On-site

Required Languages: Italian, English

About the Role

We are hiring an Italian-speaking Customer Service Representative to relocate and support an international brand abroad! We are looking for individuals who excel in communication and problem-solving and who have a strong work ethic to ensure excellent customer satisfaction.

Responsibilities

1. Provide high-quality customer service to Italian-speaking clients via phone email and chat.
2. Assist customers with inquiries regarding products orders services billing and technical issues.
3. Escalate unresolved issues to appropriate internal departments when necessary.

Requirements

1. Fluency in Italian and English.
2. Customer-focused with a positive empathetic and professional attitude.
3. Basic computer literacy and comfortable with CRM systems or support tools.

Benefits

• Competitive monthly salary 2 extra months of salary per year.
• Relocation package.
• Health coverage and various employee benefits.
• Comprehensive training provided by certified trainers.
• Opportunities for professional development and career advancement.
• Special events and corporate social responsibility initiatives.
• Free online language courses.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type

Employment Type: Full Time

Experience

Experience: years

Vacancy

Vacancy: 1