Italian Customer Service Representative - Relocate Abroad

Cbtalents; Bologna; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international customer service firm is seeking an Italian-speaking Customer Service Representative to relocate and support clients abroad. This on-site role requires excellent communication skills and a focus on customer satisfaction. The ideal candidate should be fluent in both Italian and English, and be comfortable using CRM software. The position offers competitive salary, relocation package, health coverage, and opportunities for professional development.

Servizi

Competitive monthly salary; 2 extra months of salary per year

Relocation package

Health coverage and various employee benefits

Comprehensive training

Opportunities for professional development

Free online language courses

Competenze

• Fluency in Italian and English.
• Customer-focused with a positive, empathetic attitude.
• Basic computer literacy and comfortable with CRM systems.

Mansioni

• Provide high-quality customer service to Italian-speaking clients.
• Assist customers with inquiries regarding products and services.
• Escalate unresolved issues to appropriate departments.

Conoscenze

Communication

Problem-solving

Customer Service

Basic Computer Literacy

Descrizione del lavoro

Overview

THIS IS NOT A REMOTE JOB. IT INVOLVES RELOCATION. THERE IS NO PERMANENT ACCOMMODATION PROVIDED. Locations: Bulgaria Greece or Portugal. Work Model: On-site. Required Languages: Italian English.

About the Role

We are hiring an Italian-speaking Customer Service Representative to relocate and support an international brand abroad! We are looking for individuals who excel in communication and problem-solving and who have a strong work ethic to ensure excellent customer satisfaction.

Responsibilities

1. Provide high-quality customer service to Italian-speaking clients via phone, email and chat.
2. Assist customers with inquiries regarding products, orders, services, billing and technical issues.
3. Escalate unresolved issues to appropriate internal departments when necessary.

Requirements

1. Fluency in Italian and English.
2. Customer-focused with a positive empathetic and professional attitude.
3. Basic computer literacy and comfortable with CRM systems or support tools.

Benefits

1. Competitive monthly salary; 2 extra months of salary per year.
2. Relocation package.
3. Health coverage and various employee benefits.
4. Comprehensive training provided by certified trainers.
5. Opportunities for professional development and career advancement.
6. Special events and corporate social responsibility initiatives.
7. Free online language courses.

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1