Italian Customer Care Agent | E-Commerce - Work Remote In Greece

Mercier Consultancy MD; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading consultancy firm is seeking an Italian Customer Care Agent to join their e-commerce team remotely from Greece. You will be responsible for responding to customer inquiries in Italian, assisting with orders, and ensuring customer satisfaction. The ideal candidate will possess fluency in Italian, previous experience in customer service, and strong communication skills. This role offers competitive compensation, fully paid training, and additional benefits, making it a great opportunity for those passionate about customer engagement.

Servizi

Competitive Monthly Salary

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Competenze

• Fluency in Italian (both written and spoken) is a must; English knowledge is a plus.
• Previous customer service experience, especially in e-commerce, is preferred.
• Strong communication, multitasking, and time management skills in a remote setup.

Mansioni

• Respond to customer inquiries in Italian via phone, email, and chat.
• Assist customers with order placements and product questions.
• Resolve customer complaints efficiently to ensure satisfaction.

Conoscenze

Fluency in Italian

Strong communication skills

Interpersonal skills

Proactive problem-solving

Strumenti

CRM systems

Customer support software

Descrizione del lavoro

Italian Customer Care Agent | E-Commerce - Work Remote in Greece

Mercier Consultancy MD is excited to offer an opportunity for an Italian Customer Care Agent to join our e‑commerce team. This position allows you to work remotely from anywhere in Greece, making it a perfect fit for those looking for flexibility in their career. As an Italian Customer Care Agent, you will provide top‑notch support to our Italian‑speaking customers, ensuring their online shopping journey is smooth and enjoyable.

Key Responsibilities

• Respond to customer inquiries in Italian via phone, email, and live chat, providing exceptional service
• Assist customers with order placements, product questions, and service requests
• Maintain accurate records of customer interactions in our CRM system
• Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty
• Collaborate with various departments to address customer needs and enhance service delivery
• Stay updated on product knowledge, promotions, and changes to the e‑commerce platform

Requirements

• Fluency in Italian (both written and spoken) is required; knowledge of English is beneficial
• Previous experience in customer service, especially in e‑commerce, is highly preferred
• Strong communication and interpersonal skills with a focus on customer satisfaction
• Ability to multitask, prioritize, and manage time effectively in a remote work environment
• Proficiency in using CRM systems and customer support software
• Comfort with technology and online communication tools is essential
• A proactive and positive approach to problem‑solving and customer engagement

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More

Client Success Representative (Remote, Contract)